Patient Support Representative
5 days ago
We are seeking a highly skilled and compassionate Patient Support Specialist to join our team at Syneos Health Careers. As a Patient Support Specialist, you will play a critical role in providing exceptional customer service and support to patients, caregivers, healthcare providers, and healthcare clinic personnel.
Key Responsibilities- Provide Timely and Accurate Support: Respond to inbound calls, emails, and other communications from customers in a timely and accurate manner.
- Build Rapport and Establish Positive Relationships: Build strong relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns.
- Identify and Resolve Customer Issues: Identify and resolve customer issues or escalate to appropriate internal teams as needed.
- Maintain Accurate Records: Maintain detailed and accurate records of customer interactions and transactions in our contact center software system.
- Adhere to Policies and Procedures: Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.
- Education: High school diploma or equivalent.
- Experience: 1-3 years' experience in customer service, call center operations, or related fields.
- Skills: Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
- Education: Bachelor's degree.
- Experience: Experience in the pharmaceutical or healthcare industry.
- Language Skills: Fluent in Spanish and English (written and verbal).
- Flexibility: Willingness to work flexible hours, as needed.
At Syneos Health Careers, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage you to apply if your past experience doesn't align perfectly, as we consider transferable skills from previous roles. Join our Talent Network to stay connected to additional career opportunities.
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