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DME Specialist

2 months ago

New Brunswick, New Jersey, United States Centurion Spine and Pain Centers Full time

About Centurion Spine and Pain Centers

We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. At Centurion Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.

We are seeking a dedicated DME Specialist to join our team

Responsibilities
  • Order Fulfillment: Accurately process and fulfill orders for various medical devices, including braces, injection kits, creams, PRP, and BMC kits. This involves receiving orders from patients, providers, and medical facilities.
  • Patient Support: Provide exceptional customer service by answering phone inquiries, researching documentation, and addressing patient or provider questions regarding orders, products, services, and insurance coverage.
  • Data Management: Maintain accurate and timely records within our Electronic Medical Records (EMR) system.
  • Inventory & Dispensing: Retrieve DME/Kits/SIC from inventory, prepare packaging, and dispense items to patients in person.
  • Collaboration: Work effectively with all departments to ensure seamless patient care and maintain a positive and supportive work environment.
Qualifications
  • High school diploma or equivalent required.
  • 1+ years' experience with DME customer service or a similar role in the medical or DME industry preferred.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in basic computer applications (Word, Excel, Outlook) and Electronic Medical Records (EMR) systems.
  • Commitment to patient confidentiality and adherence to HIPAA guidelines.