Patient Transfer Specialist

6 days ago


New Brunswick, New Jersey, United States RWJ New Brunswick Full time
Job Overview:

The Transfer Center Specialist plays a critical role in the integrated healthcare team, working semi-independently under the direction of the Transfer Center nurse/nurse supervisor. This position is responsible for triaging calls, coordinating transfers, transportation, and dispatching Specialty Care Transport Unit (SCTU) units, while ensuring accurate and timely data entry and protection of Protected Health Information (PHI).

Key Responsibilities:
  • Triages calls and coordinates transfers, transportation, and SCTU unit dispatch
  • Completes pre-registration and bed placement, and all other aspects of transfer logistics
  • Works directly with staff at client facilities to ensure timely access, appropriate bed assignment, and accurate patient information documentation
  • Communicates clinical data from multiple sources and demonstrates ability to triage and prioritize patient information
  • Coordinates complex ground and air transport logistics and internal response teams for transfers
  • Proficient in Transfer Center database platform, telephony systems, and Office systems
  • Ensures compliance with regulatory components, including EMTALA, Ethics and Compliance, quality initiatives, and HIPAA
  • Supports system, facility, and department goals and objectives, mission, vision, and values through appropriate use of interpersonal skills and job performance
  • Demonstrates well-defined organizational and time-management skills, identifying, analyzing, organizing, and solving problems and issues in a timely and effective manner
Requirements:
  • High school diploma/GED
  • 2-3 years of experience in a healthcare office or hospital operations setting, and/or educational background
  • Medical terminology gained by either college credits or experience in a healthcare setting
  • Excellent verbal and written communication skills, organizational skills, and critical thinking skills
  • Ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands
  • Proficient technical ability to simultaneously manage multiple complex computer systems at a speed reflective of patient acuity needs
  • Proficient with commonly used office software and equipment, including Microsoft applications, hospital EMR, and bed placement software
  • Able to meet agent productivity standards as set by Transfer Center Leadership
Preferred Qualifications:
  • Bachelor's degree
  • Expert level of Microsoft Office
  • Ability to accurately type at least 40 wpm
Benefits and Perks:
  • Medical/Dental/Vision plans
  • 403(b)
  • PTO
  • Short & Long Term Disability
  • Basic Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Discounts Through our Partners NJ Devils NJ Performing Arts Center Verizon And many more


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