Bakery Operations Manager

1 week ago

Madison, Wisconsin, United States Festival Foods Full time

Job Summary

Festival Foods is seeking a highly skilled and experienced Bakery Assistant Manager to join our team. As a key member of our bakery operations, you will be responsible for overseeing daily bakery operations, leading a team of bakers, and ensuring exceptional customer service.

Key Responsibilities

  • Leadership and Management: Assist the Bakery Department Manager in overseeing bakery operations and leading the team of bakers. Step in to lead the department in the manager's absence.
  • Training and Development: Train new bakery associates, focusing on our pastry offerings and food service standards. Conduct performance reviews and provide feedback.
  • Operational Excellence: Maintain department standards, manage inventory, ensure accurate pricing, and uphold high cleanliness, quality, quantity, and safety standards in all aspects of bakery operations.
  • Guest Service: Deliver outstanding food service by helping guests find products, taking special orders, and addressing any concerns with professionalism and care.
  • Team Support: Support your team by setting a positive example, assisting with daily tasks, and fostering a productive work environment.
  • Compliance and Safety: Keep accurate food safety logs, adhere to company policies, and address any policy violations promptly.
  • Collaboration: Work with the Store Director, Bakery Director, and other department managers, and bakery team associates to exceed guest expectations and ensure smooth operations.
  • Administrative Duties: Manage timekeeping accuracy, communicate with HR regarding scheduling issues, and ensure regular attendance in compliance with the work schedule.
  • Teamwork: Perform other duties as needed to support the team.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Requirements

  • Education and Experience: High School Education or equivalent combination of education and experience.
  • Leadership Skills: Ability to motivate and lead a team of bakers and pastry specialists, with strong oral and written communication skills.
  • Technical Proficiency: Knowledge of technology and computer use, with a thorough understanding of the food service industry and retail bakery operations.
  • Guest Focus: Ability to deal tactfully and effectively with guests and all personnel.
  • Safety Knowledge: Comprehensive understanding of safety requirements and company policies, with the ability to recognize and address safety hazards. Willingness to obtain proper training and knowledge for equipment and procedures.
  • Certification: Must have WI Certified Food Manager License (Company will cover certification cost if needed).

Physical Demands and Work Environment

  • The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)
  • Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time
  • Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment
  • The position requires the associate to lift up to 60 pounds on an occasional basis (30% of time)
  • Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipment
  • Working conditions consist of occasional exposure to extreme temperatures (20% of time)

Work Schedule

The Bakery Assistant Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

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