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Pastry and Cake Specialist

2 months ago

Madison, Wisconsin, United States Kroger Full time

Job Overview

Deliver an exceptional customer experience through outstanding service. Maintain a safe and tidy environment that encourages customer loyalty.

Support the department manager in achieving sales and profit objectives set for the department while ensuring adherence to all quality assurance standards.

Uphold the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

  • Foster an atmosphere that makes customers feel valued and appreciated by addressing inquiries about products available in the department and throughout the store.
  • Acquire and maintain in-depth knowledge of products offered in the department to effectively respond to questions and provide recommendations.
  • Provide product samples to assist customers in discovering new items or products they are interested in; prepare bakery items, including custom wedding cakes, using appropriate bakery tools.
  • Suggest bakery products to customers to ensure they receive the items they desire.
  • Inspect product quality to guarantee freshness; monitor sell-by dates and take necessary actions; utilize all bakery equipment such as refrigerators, freezers, and ovens in accordance with company protocols.
  • Decorate cakes, pastries, cupcakes, cookies, and other baked goods.
  • Label, stock, sign, and manage inventory of department merchandise.
  • Report any discrepancies in product ordering or shipping to the department manager.
  • Familiarize yourself with the store layout to assist customers in locating products; stay informed about current, upcoming, seasonal, and special promotions.
  • Maintain awareness of inventory and stocking conditions, noting any discrepancies.
  • Comply with all local, state, and federal health and civil code regulations.
  • Ensure adherence to all current merchandising, customer service, labor control, expense and supply management, loss prevention, maintenance, safety, food safety, and customer engagement policies.
  • Reinforce safety initiatives by following safety protocols and identifying unsafe conditions, reporting them to store management.
  • Conduct preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any necessary repairs.
  • Report all safety risks, issues, and illegal activities, including theft or fraud; inform management of any customer or employee accidents.
  • Must be capable of performing the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Requirements

  • Experience in retail.
  • Experience in bakery or cake decorating.
  • Ability to manage stressful situations effectively.
  • Basic math skills.
  • Strong communication abilities.

Preferred Qualifications

  • Proficiency in a second language: speaking, reading, and/or writing.

About Kroger

As a proud member of the Kroger family of companies, we are dedicated to serving our customers across multiple locations.

We take pride in fostering diverse teams that share a passion for food and community, united by our mission: To Feed the Human Spirit.

With a legacy of innovation, we strive to create remarkable experiences for our customers, communities, and each other, with food at the core of our efforts.

Here, people are our priority.

We aim to provide the resources you need to craft your own path to success both professionally and personally.

We are committed to nurturing your future by offering the support and opportunities necessary for growth. If you are driven, compassionate, and eager to learn, your potential is limitless.