Operations Manager

2 months ago


Madison, Wisconsin, United States Triple Shift Entertainment Full time
Job Summary

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Triple Shift Entertainment. The successful candidate will be responsible for directing facets of venue operations, assisting with budgeting and financial planning, and supervising staff to ensure exceptional customer service.

Key Responsibilities
  • Budgeting and Financial Planning: Assist the General Manager and Operations Manager in preparing budgets, forecasting, and financial reporting.
  • Staff Supervision: Supervise the work of all center employees, ensuring that all procedures and policies are thoroughly understood and implemented.
  • Sales and Marketing: Aid the General Manager and Operations Manager in planning, organizing, and implementing sales programs for the venue, with a focus on achieving overall sales objectives.
  • Personnel Management: Assist with hiring, training, scheduling, and performance management of center staff.
  • Customer Service: Promote a positive image of the center by maintaining a fun, safe, and clean environment for customers and employees, and providing friendly, courteous, and helpful customer service.
Requirements
  • Experience: 2 years of Front-of-House experience required, with 1 year of supervisory experience preferred.
  • Industry Knowledge: Industry-specific experience is highly desired.
  • Physical Demands: Must be able to stand and exert fast-paced mobility for an entire shift, and lift 30 – 50 lbs. regularly.
  • Availability: Must be available to work varied hours, including days, nights, weekends, and holidays, as needed.

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