Hotel Operations Manager

4 weeks ago

Charleston, West Virginia, United States Lexima Full time

Lexima is seeking a seasoned hotel professional to fill the role of Assistant General Manager. This position requires a proactive, detail-oriented leader with excellent communication and problem-solving skills.

Key Responsibilities:
  • Represent the hotel in a professional, knowledgeable, and eloquent manner.
  • Maintain an impeccably clean, safe, and inviting atmosphere inside and out.
  • Ensure that all interactions with guests, managers, and other employees are always friendly, attentive, courteous, and efficient.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
  • Lead by example.
  • Assist in the preparation and monitoring of budget items for the hotel.
  • Develop a full understanding of all hotel departments and operations, including sales, reservations, and food and beverage.
  • Assure that the property remains at the highest standards of maintenance and cleanliness.
  • Supervise the Night Audit function and monitor the reports for accuracy.
  • Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable).
  • Achieve Brand-specific guest satisfaction scores and respond to guest concerns as appropriate.
  • Monitor, maintain, and establish all direct bill accounts.
  • Promote the sales culture at the hotel.
  • Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.
  • Inspect rooms regularly. Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Requirements:
  • At least 3-5 years of progressive experience in a hotel or related field.
  • Supervisory experience required.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must maintain composure and objectivity in stressful, high-pressure situations.
  • Must have effective organizational skills and be able to convey information and ideas clearly.
  • Must be capable of self-supervision and have the ability to manage multiple tasks and personnel.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Maintain and convey a positive and respectful demeanor to employees and guests.
  • Must be proficient in computer business software applications such as Word and Excel.
  • Bachelor's degree preferred with an emphasis in Hotel Management, Hospitality Management, and/or related fields.
  • Must have a valid driver's license.
  • Must be fluent in English.
Benefits:
  • Medical Insurance
  • Dental/Vision Insurance
  • 401k
  • Employer Paid Disability & Life Insurance
  • Paid Time Off
  • Brand Discounts

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