Maintenance Technician
4 weeks ago
The hotel maintenance specialist is responsible for ensuring the property is attractive, clean, safe, and well-maintained, using a systematic approach that maximizes guest satisfaction and remains within budget.
Key Responsibilities:
- Maintain and repair interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool.
- Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently, and safely.
- Communicate and enforce all hotel policies and procedures.
- Inform management of hazardous situations, emergencies, or security threats.
- Maintain a clean and organized maintenance shop and secure hotel inventory.
- Assist guests in a sincere and courteous manner, going the extra mile to ensure guest satisfaction.
- Understand and respond to customers' needs, ensuring a high level of guest satisfaction.
- Perform preventative maintenance of all mechanical, electrical, HVAC, refrigeration, and plumbing systems.
- Maintain cleanliness of hotel grounds.
- Assist with hotel security to minimize risk of theft, crime, and other hazards.
Required Skills and Experience:
- Able to accept directions and priorities from management and reliably follow through on tasks.
- Highly energetic and motivated individual.
- Ability to lift up to 80 pounds.
- Ability to work with machinery both indoors and outdoors.
- Ability to work independently with little supervision.
- Previous hospitality industry experience preferred but not required.
- Excellent interpersonal and communication skills with a strong customer/client focus.
- Strong problem-solving skills.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to shift and manage multiple priorities.
- Results-driven focus and ability to work through to completion in a timely manner.
- Adaptable to change.
- High level of flexibility regarding overtime during busy periods as required by the business.
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