Hotel Operations Manager
3 weeks ago
Hotel Operations Supervisor Job Description
We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Hollywood Casino at Charles Town Races. As a key member of our operations team, you will be responsible for providing guidance and supervision to our front desk staff, ensuring exceptional customer service and maintaining high standards of hotel quality and productivity.
Key Responsibilities:
- Provide guidance and supervision to front desk staff, ensuring they meet customer service standards and hotel quality and productivity expectations.
- Support and administer operational goals, monitoring performance and profit objectives.
- Ensure customer service standards are followed by all team members, addressing issues as they arise.
- Adhere to scheduling, coordinating with manager as needed to ensure guest satisfaction.
- Support compliance to departmental budgets and ensure hotel quality and productivity standards are met.
- Thoroughly familiar with guest loyalty programs, delivering attentive service and recognition to members.
- Prepare for group arrivals and departures, VIP arrivals, and arrange for guest requests to be met.
- Ensure completion of checklist tasks on all shifts and provide objective documentation of employee performance.
- Communicate effectively with all departments to ensure smooth operations.
- Respond quickly and courteously to guest requests, following up to ensure satisfaction.
Requirements:
- High School diploma or equivalent required.
- Minimum three years related experience in hotel operations.
- Ability to read and interpret documents in English, including safety rules and operating instructions.
- Excellent leadership qualities, patience, and communication skills.
- Ability to lift up to 50 pounds and push/pull a full housekeeping cart or laundry rack.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Recognition and rewards for outstanding performance.
Why Work with Us:
We are a leading provider of integrated entertainment, sports content, and casino gaming experiences, with 43 destinations across North America. We are committed to values like diversity and sustainability, and we offer a dynamic and supportive work environment.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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