Hotel Operations Manager

4 weeks ago


Charleston, West Virginia, United States IR Management LLC Full time
Job Summary

Hotel Richemont is seeking an experienced and skilled professional to oversee the Front Office and Housekeeping Departments. As a key member of the Hotel Management Team, this individual will be responsible for ensuring exceptional guest service, driving continuous improvement processes, and maximizing profitability.

Key Responsibilities:

  • Direct hotel actions to improve team member satisfaction, cleanliness, and service levels.
  • Ensure compliance with IRHG policies and procedures, as well as brand standards.
  • Lead team members and other managers to meet or exceed guest service, financial, and quality goals.
  • Respond to guest service challenges and provide leadership and guidance to team members.
  • Assist in the preparation of reports and participate in hotel meetings.
  • Analyze department structure for operational effectiveness.
  • Develop skills and abilities of direct reports.

Requirements:

  • 3+ years of experience in a similar position.
  • Flexibility to work varied schedules, including days, nights, weekends, and holidays.

Benefits:

  • Competitive compensation and performance-based bonuses.
  • Comprehensive health insurance coverage.
  • Access to a 401K plan with a 50% match.
  • Employee discounts at IRHG properties.
  • 4 weeks of PTO for maternity/paternity leave.

IR Management LLC is committed to diversity and equality. We do not discriminate against employees or applicants on any basis prohibited by federal, state, or local laws. Join us in our quest to redefine the hospitality industry through exceptional care for our guests.


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