Store Operations Supervisor
15 hours ago
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.
Job Summary:We are seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.
Key Responsibilities:- Provide coaching and modeling of exceptional customer service on the sales floor.
- Help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.
- Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Help resolve customer issues and complaints and escalating problems to the management team when necessary.
- Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
- Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
- Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
- Basic reading, writing, and accounting skills required.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Frequent movement within the store to access various departments, areas, and/or products.
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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