Office Supervisor

2 weeks ago

Washington, United States Liberty Tax Service Full time
Job Title: Office Supervisor

At Liberty Tax Service, we are seeking a highly skilled and experienced Office Supervisor to oversee the day-to-day operations of our tax preparation offices. As a key member of our team, you will be responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience.

Key Responsibilities:
  • Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards.
  • Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies.
  • Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff.
  • Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations.
  • Coordinate and execute marketing initiatives for the designated office.
  • Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement.
  • Provide ongoing coaching, feedback, and performance management to tax preparers and support staff.
  • Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date.
  • Promote employee engagement, recognition, and career development opportunities.
  • Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner.
  • Monitor customer feedback and implement strategies to enhance the overall customer experience.
  • Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings.
Requirements:
  • Strong leadership, decision-making, and problem-solving abilities.
  • Excellent customer service and interpersonal skills.
  • Proficient in office management, budgeting, and financial reporting.
  • Extensive knowledge of relevant tax laws, regulations, and industry best practices.
  • Familiarity with tax preparation software and office productivity tools.
Education and Experience:
  • Associate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience.
  • 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry.

Liberty Tax Service is an equal opportunity employer.

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