Front Office Operations Supervisor
2 weeks ago
Why Choose Accor?
At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within Accor throughout your career journey.
By becoming a part of Accor, you have the chance to shape your own narrative and together, we can envision the future of hospitality. Discover the life that awaits you at Accor.
Job Overview
As a Front Office Operations Supervisor, you will enjoy the following benefits:
- Attractive Salary
- Generous Paid Time Off
- Comprehensive Medical, Dental, and Vision Insurance, along with a 401K plan
- Employee benefit card providing discounted rates at Accor locations worldwide
- Access to learning programs through our Academies
- Opportunities for personal and professional development within your property and globally
- Chance to contribute to our Corporate Social Responsibility initiatives
Your Responsibilities:
- Manage daily operations and oversee the Front Office team during your designated shift.
- Guide, mentor, and direct the Guest Service team, including Front Desk Agents, Bellpersons, Doormen, Concierge, and Royal Service Agents.
- Provide managerial assistance to other Rooms Division Leaders in their daily tasks.
- Consistently deliver a friendly, engaging service culture that aligns with the Brand's Vision and Mission.
- Ensure adequate staffing levels for the Front Office team and adjust as necessary to meet business demands.
- Oversee all loyalty and guest recognition programs, including the ALL Upsell initiatives.
- Assist in creating work schedules based on business forecasts.
- Foster employee morale and develop programs to reward and engage your team.
- Recruit, train, and provide constructive feedback to the Guest Service team as needed.
- Promote a service-oriented, results-driven work environment with effective Standard Operating Procedures to enhance Guest Satisfaction scores.
- Support both on the floor and with administrative duties, including paperwork and interdepartmental meetings.
Your experience and skills include:
- A strong passion for Guest Service and luxury hospitality.
- A minimum of 2 years of prior management experience in Guest Service/Front Desk within a luxury hotel environment is preferred.
- Familiarity with Opera Property Management System is advantageous.
- Exceptional communication, organizational, and problem-solving abilities to effectively lead the Guest Services team.
- Capability to perform under pressure while maintaining professionalism and composure.
- A positive, proactive attitude that inspires and empowers others.
- A natural ability to connect with guests and demonstrate empathy; showing genuine care for the well-being of both guests and team members.
- A desire for continuous learning and growth in a dynamic, fast-paced environment.
Our Commitment to Diversity & Inclusion:
At Accor, we are dedicated to fostering an inclusive workplace and aim to attract, recruit, and promote diverse talent.
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