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Front Office Operations Supervisor

2 months ago

Washington, United States Omni Hotels Full time
Overview

At Omni Hotels, we pride ourselves on being a part of a historic landmark, serving as a premier destination for guests seeking exceptional hospitality.

Our associates are dedicated to creating memorable experiences for our guests while enjoying numerous career development opportunities within the hotel.

We consistently rank as one of the Best Places to Work, reflecting our commitment to associate engagement and satisfaction.

Many of our team members have built long-lasting careers with us, celebrating milestones and successes together during our monthly gatherings.

Job Description

The Front Office Operations Supervisor plays a crucial role in ensuring optimal operational efficiency by assisting the Director of Front Office in overseeing daily operations. This position is vital in achieving high levels of guest satisfaction and fostering associate growth.

Responsibilities
  • Maintain high standards of guest satisfaction and service quality.
  • Ensure that all guests are greeted with courtesy and efficiency by the Front Office team.
  • Oversee the completion of essential reports and checklists.
  • Manage cash handling processes, ensuring compliance with financial standards.
  • Be well-versed in check-in and check-out procedures, hotel amenities, and local attractions.
  • Control parking procedures and ensure accurate postings to guest accounts.
  • Safeguard confidential guest information and manage key access in accordance with established procedures.
  • Understand hotel rate plans and strategies to effectively manage guest rates.
  • Monitor guest requests and ensure timely responses to all inquiries and complaints.
  • Engage in service recovery processes to resolve guest concerns satisfactorily.
  • Participate in meetings focused on issue prevention and respond to alerts as directed.
  • Communicate essential hotel and guest information to associates daily.
  • Familiarize yourself with all hotel operating systems and programs.
  • Assist with inventory management and ordering of front office supplies.
  • Support the management of rate discrepancies and balance reports.
  • Adhere to all operational systems and controls within the Front Office.
  • Assist in scheduling and monitoring staffing levels based on business needs.
  • Train and develop Front Office associates to ensure high-quality service delivery.

Our goal is to maintain a motivated and well-trained staff that consistently strives for personalized service and exceptional guest experiences.

Qualifications
  • Minimum of 1 year of experience in Front Office Management.
  • Previous leadership experience in an upscale, full-service hotel environment is essential.
  • Strong understanding of front office operations and procedures.
  • Flexibility to work various shifts, including nights, weekends, and holidays.
  • Excellent verbal and written communication skills in English.
  • Ability to stand for extended periods.
  • Customer service-oriented with strong multitasking and organizational skills.
  • A four-year college degree, preferably in hospitality management.
  • Proficiency in Property Management Systems and related software.
  • Strong knowledge of Microsoft Office applications.
  • Experience with OPERA is a plus.