Front Office Supervisor

1 week ago


Washington, United States Montage International Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Montage International. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing daily operations, and driving revenue growth.

Key Responsibilities
  • Assist the Director of Front Office in managing the day-to-day operations of guest reception, guest services, reservations, and concierge.
  • Oversee the arrival and departure experience, ensuring guests' expectations are exceeded at all times.
  • Develop and implement strategies to enhance profit and flow-through, and provide suggestions for adjusting operations to achieve annual budget and forecasts.
  • Assist in creating and executing department trainings, recruiting, and innovative pre-shifts.
  • Manage associate engagement, scheduling, payroll, counseling, and quarterly department meetings.
  • Support the hotel's life-safety systems and be prepared for emergency situations.
Requirements
  • Bachelor's Degree required.
  • Minimum of four (4) years' experience in customer service.
  • Two (2) to three (3) years of hotel supervisory experience.
  • Advanced skills in Word, Excel, PowerPoint, Opera, and Outlook.
  • Luxury hotel experience strongly preferred.
  • Knowledge and experience in using Birchstreet, HotSOS, and Rex preferred.
Physical Requirements

The position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

The pay scale for the FO Supervisor position is $27.00 to $29.00. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace, performing pre-employment substance abuse testing.



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