Front Office Supervisor
1 week ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Montage International. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing daily operations, and driving revenue growth.
Key Responsibilities- Assist the Director of Front Office in managing the day-to-day operations of guest reception, guest services, reservations, and concierge.
- Oversee the arrival and departure experience, ensuring guests' expectations are exceeded at all times.
- Develop and implement strategies to enhance profit and flow-through, and provide suggestions for adjusting operations to achieve annual budget and forecasts.
- Assist in creating and executing department trainings, recruiting, and innovative pre-shifts.
- Manage associate engagement, scheduling, payroll, counseling, and quarterly department meetings.
- Support the hotel's life-safety systems and be prepared for emergency situations.
- Bachelor's Degree required.
- Minimum of four (4) years' experience in customer service.
- Two (2) to three (3) years of hotel supervisory experience.
- Advanced skills in Word, Excel, PowerPoint, Opera, and Outlook.
- Luxury hotel experience strongly preferred.
- Knowledge and experience in using Birchstreet, HotSOS, and Rex preferred.
The position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
The pay scale for the FO Supervisor position is $27.00 to $29.00. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace, performing pre-employment substance abuse testing.
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Front Office Supervisor
3 weeks ago
Washington, United States Montage International Full timeThe Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive stra Office Supervisor, Supervisor, Office, Operations, Business Services
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