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Help Desk Consultant
1 month ago
The City of New York is seeking a highly skilled Help Desk Consultant to provide case resolution support to staff and providers in the Division of Family and Child Health. The successful candidate will become proficient in the use of the NYS Early Intervention (EI) case management system and will answer questions and resolve documentation issues in the EI Hub, both on the phone and via email.
Key Responsibilities- Facilitate the receipt of Early Intervention services by children and their families by enhancing communication between DOHMH providers and NYS DOH to support timely submission of case information.
- Serve as an internal and external liaison to providers to ensure mandated service delivery and the flow of documentation is uninterrupted in accordance with State regulations.
- Analyze the EI case management and billing system, EI Systems, to answer requests for technical assistance live via telephone or electronically. Advise user of the appropriate action to follow.
- Complete data entry activities for the timely submission of case information into appropriate program databases and conduct outreach to obtain information pertinent to service authorizations to complete required data entry activities.
- Research and resolve billing issues using EI Systems and other available resources.
- Analyze EI Systems using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
- Coordinate and resolve transportation service issues for children and families and complete special projects as assigned.
The City of New York offers a wide range of benefits, including a premium-free health insurance plan, additional health, fitness, and financial benefits, a public sector defined benefit pension plan, and a tax-deferred savings program. We also offer a Worksite Wellness Program that provides resources and opportunities to keep you healthy while serving New Yorkers.
As a Help Desk Consultant with the City of New York, you will have the opportunity to work in a dynamic and inclusive environment that values diversity and promotes equity. We are committed to providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.
