Help Desk Specialist

3 days ago


New York, New York, United States Gotham Technology Group Full time

Job Title: Help Desk Analyst

Job Summary:

We are seeking a skilled and customer-focused Help Desk Analyst to join our IT team at Gotham Technology Group. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure efficient resolution of IT-related problems.

Key Responsibilities:

  • Provide Technical Support: Respond to and resolve user requests via phone, email, or ticketing system, ensuring timely resolution of hardware, software, and network-related issues.
  • Troubleshoot & Resolve Issues: Diagnose and troubleshoot computer hardware, software, and peripheral issues, including issues with operating systems, office applications, and Azure Cloud.
  • Account Management: Assist in user onboarding/offboarding processes, including creating and managing Active Directory accounts, setting up email accounts, and assigning permissions.
  • Mobile Device Support: Provide support for mobile devices, including configuration and troubleshooting with Mobile Device Management tools like Intune or MobileIron.
  • Remote Support: Deliver remote troubleshooting using tools like ZOOM, Microsoft Teams, or other remote support applications.
  • Hardware Setup: Perform installation, configuration, and maintenance of desktop/laptop hardware and peripherals.
  • Software Installations & Updates: Assist in the deployment, installation, and updates of software across the company's devices.
  • Network Troubleshooting: Basic troubleshooting of LAN/WAN connectivity issues, including working with network printers and switches as needed.
  • Documentation & Reporting: Document procedures and solutions in knowledge bases and provide reports on common issues and resolutions to help improve processes.

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