IT Help Desk Manager

4 weeks ago

New York, New York, United States Empire State Full time
Job Description

Empire State is seeking a highly skilled IT Help Desk Manager to oversee the day-to-day operations of the IT helpdesk. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to motivate a team to achieve goals.

Key Responsibilities:

  • Manage and supervise a team of IT professionals, providing mentorship and guidance.
  • Provide technical expertise and resolve escalated complex IT issues.
  • Plan and execute technology projects, upgrades, and migrations, coordinating resources and timelines to minimize disruption to business operations.
  • Assist with Onboarding and Offboarding process, maintaining hardware and software inventory.
  • Oversee Helpdesk solution Zendesk implementation, training, and usage.
  • Collaborate with other departments and stakeholders to understand IT requirements and priorities, ensuring alignment with business objectives.
  • Conduct regular performance evaluations, coaching, and professional development activities for IT staff to enhance their skills and capabilities.
  • Stay up-to-date with emerging technologies, industry trends, and best practices to identify, evaluate, and recommend new technologies, tools, and operational practices to enhance IT capabilities and support business growth.
  • Establish and maintain relationships with vendors, service providers, and partners to procure IT products and services, negotiate and manage contracts.
  • Develop and implement IT policies, procedures, and best practices to optimize help desk operations.
  • Point person for all MDM/Wireless Devices, set-up, deploy, and support devices, invoice reconciliation.
  • Assist in the installation, configuration, troubleshooting, and support of computer hardware and software.
  • Assist end-users in developing working knowledge of systems running on LAN, including new-user orientations, and hardware orientations when necessary.
  • Maintain advanced knowledge of Empire State's standardized software applications to assist in problem resolution and needs assessment.
  • Train new help desk employees on systems, procedures, and customer service skills.
  • Assist and backup Director of User Support and Training Services with implementation of new initiatives, AD management, and all other Server & Portal Administration as needed.
  • Assist Director with analyzing the business requirements for departments to determine their technological needs.
  • Assist VP's & CISO with special assignments and user administration for various applications.
  • Assist on special IT project initiatives and management.
  • Able to lift 50 pounds but not limited.
  • Travel Required.

Requirements:

  • College Degree or relevant field.
  • Three to Five years' experience in IS Management.
  • 2-3 years of supervisory/administrative experience.
  • Ability to instruct and train is helpful.
  • Proficiency in IT system, network infrastructure, and security principles, with hands-on experience in implementing and managing enterprise-level IT solutions.
  • Outstanding communication, interpersonal, and leadership skills, with the capacity to engage with diverse stakeholders and influence decision-making at various organizational levels.
  • Strong project management skills, with the ability to plan, organize, and execute multiple projects concurrently within budget and schedule constraints.
  • Analytical mindset with problem-solving capabilities and attention to detail, coupled with strategic thinking and business acumen.
  • Familiarity with cloud computing, virtualization, networking, and Microsoft Networks is advantageous.

Knowledge:

  • Knowledgeable in Active Directory and Email administration.
  • O365; MS Windows 11; Mac OS; iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications and firmware; Web-based video conferencing tools; VDI knowledge.
  • Also, all other Empire State supported applications.
  • Strong interpersonal and organizational skills.

Employee Relations:

  • Role requires analytical and active listening skills, as well as the ability to multi-task and daily workload.
  • Must work with end-users at all levels of the organization.

  • IT Help Desk Manager

    1 month ago

    New York, New York, United States Empire State Full time

    Job Title: IT Help Desk ManagerJob Summary:We are seeking an experienced IT Help Desk Manager to join our team at Empire State. The successful candidate will be responsible for managing and supervising a team of IT professionals, providing technical expertise, and resolving escalated complex IT issues.Key Responsibilities:Manage and supervise a team of IT...

  • IT Help Desk Manager

    4 weeks ago

    New York, New York, United States New York State Civil Service Full time

    Job Summary:This is a challenging and rewarding opportunity to join the New York State Civil Service team as an IT Help Desk Manager. As a key member of our IT department, you will be responsible for managing and supervising a team of IT professionals, providing technical expertise, and resolving complex IT issues. If you have a passion for technology and...

  • IT Help Desk Supervisor

    1 month ago

    New York, New York, United States City of New York Full time

    Job Title: IT Help Desk SupervisorJoin the City of New York as an IT Help Desk Supervisor and lead a team of support professionals to ensure efficient resolution of IT issues, optimal service delivery, and effective management of IT assets and incidents.Responsibilities:Supervise and mentor a team of IT support staff to ensure high-quality service delivery...

  • Help Desk Technician

    4 weeks ago

    New York, New York, United States Walnut Way Conservation Corp Full time

    Help Desk TechnicianWalnut Way Conservation Corp. is seeking a skilled Help Desk Technician to provide technical support to staff and ensure the optimal functioning of our IT systems and tools.The ideal candidate will possess a solid understanding of computer systems, software, and networks, with excellent problem-solving skills and attention to...

  • Help Desk Associate

    4 weeks ago

    New York, New York, United States Nexxen Full time

    Job DescriptionNexxen is seeking a skilled Help Desk Associate to provide technical support to employees and clients. The ideal candidate will have 6 years of experience in a help desk environment, proficiency in Windows and macOS, and strong communication skills.Key Responsibilities:Provide technical support via phone, email, and chatDiagnose and resolve...

  • Help Desk Specialist

    1 month ago

    New York, New York, United States Gotham Technology Group Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a skilled and customer-focused Help Desk Analyst to join our IT team at Gotham Technology Group. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure efficient resolution of IT-related problems.Key Responsibilities:Provide Technical...

  • Help Desk Consultant

    1 month ago

    New York, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking a highly skilled Help Desk Consultant to provide case resolution support to staff and providers in the Division of Family and Child Health. The successful candidate will become proficient in the use of the NYS Early Intervention (EI) case management system and will answer questions and resolve documentation issues...

  • Help Desk Specialist

    3 weeks ago

    New York, New York, United States Scuttlebutt Services, LLC Full time

    Job Title: Help Desk SpecialistJob Summary:We are seeking a highly skilled Help Desk Specialist to join our team at Scuttlebutt Services, LLC. The successful candidate will be responsible for providing technical support to employees across all offices, troubleshooting hardware and software issues, and maintaining inventory for the base office.Key...

  • Lead, Technology Help Desk Specialist

    4 weeks ago

    New York, New York, United States Success Academy Charter Schools Full time

    Job DescriptionSuccess Academy Charter Schools is seeking a highly skilled and experienced Lead, Technology Help Desk to join our Technology team. As a key member of our Help Desk team, you will be responsible for overseeing the services provided to our users and managing the day-to-day operations of the service.Key Responsibilities:Manage the Help Desk team...

  • Help Desk Support Specialist

    1 month ago

    New York, New York, United States The Phoenix Group Full time

    Help Desk Analyst PositionThe Phoenix Group Advisors is seeking a skilled Help Desk Analyst to provide exceptional technical support to our clients. As a key member of our IT team, you will be responsible for resolving technical issues, providing training, and ensuring seamless document production software operations.Key Responsibilities:Provide timely and...

  • Help Desk Support Specialist

    4 weeks ago

    New York, New York, United States A-Line Staffing Solutions Full time

    Job Summary:The Help Desk Analyst provides 1st level Service Desk support for over 12,000 PC/Mac end-users located throughout the country, as well as international users. This role is responsible for delivering technical customer support over the phone in a call center environment, making a distinction between level 1 and level 2 end-user problems.Key...

  • Help Desk Senior Associate

    4 weeks ago

    New York, New York, United States Andersen Full time

    About the RoleThis position is part of the overall Andersen Tax Operations team. As a Help Desk Senior Associate, you will be responsible for responding to Andersen Tax help desk tickets, troubleshooting technology issues, and working on various projects that require a clear understanding of Microsoft Windows Server.Key ResponsibilitiesRespond to Andersen...

  • Help Desk Specialist

    4 weeks ago

    New York, New York, United States Cloud Technology Consulting Defunct Full time

    Job Summary: We are seeking a skilled Help Desk Technician to join our team at Cloud Technology Consulting Defunct. The successful candidate will provide exceptional technical support to our clients, ensuring seamless IT operations and excellent customer satisfaction. Key Responsibilities: Provide timely and effective technical support to end-users via...

  • Senior Crisis Management Specialist

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    The Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. With a cutting-edge media buying platform, we help brands deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.We value the unique experiences and perspectives that...

  • Lead Technology Help Desk Specialist

    3 weeks ago

    New York, New York, United States Success Academy Charter Schools Full time

    Job DescriptionThanks for your interest in Success Academy Charter Schools. We're reimagining K-12 public education and need a results-driven Lead, Help Desk Support to join our Technology team.Key ResponsibilitiesManage the Help Desk team and evaluate performance.Mentor your team, provide training, and conduct performance evaluations.Own and manage vendor...

  • Help Desk Analyst

    4 weeks ago

    New York, New York, United States Mitchell Martin Full time

    Job Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Mitchell Martin. The successful candidate will provide technical support to our attorneys and business staff, ensuring seamless IT operations and exceptional customer service.Key Responsibilities: Respond to and resolve technical issues via phone, email, and in-person support...

  • Help Desk Senior Associate

    4 weeks ago

    New York, New York, United States Andersen Full time

    About AndersenAt Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the most extensive global presence among professional services organizations.The RoleThis position is part of the overall Andersen Tax Operations team. As a Help Desk Senior...

  • Help Desk Support Specialist

    4 weeks ago

    New York, New York, United States Mitchell Martin Full time

    Job Summary Mitchell Martin is seeking a skilled Help Desk Analyst to provide technical support to our attorneys and business staff. The ideal candidate will have strong knowledge of Microsoft products and other IT systems, especially those used in law firms.Key Responsibilities Respond to telephone calls, emails, and personnel requests for technical...

  • Senior Manager, Inventory Management

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Transforming the Digital Advertising LandscapeThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.We value the unique...

  • Help Desk Consultant

    3 weeks ago

    New York, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking a highly skilled Help Desk Consultant to provide case resolution support to staff and providers. The ideal candidate will have a strong background in technical support and be proficient in the use of the NYS Early Intervention (EI) case management system.Key ResponsibilitiesFacilitate the receipt of Early...