Resource Coach

1 day ago

Indianapolis, Indiana, United States Ivy Tech Community College Full time
About the Role

The Ivy Tech Community College is seeking a highly motivated and dedicated Resource Coach to join our team. As a key member of our Ivy Cares department, you will play a vital role in supporting the academic and personal success of our students.

Key Responsibilities
  • Conduct outreach and engagement activities to create a supportive student environment, targeting at-risk populations and promoting student persistence, retention, and success.
  • Support the planning and implementation of departmental programs and projects, collaborating with community and college partners to integrate services for students.
  • Engage in active outreach efforts to inform students about the services offered in the Ivy Cares department, promoting financial wellness and career development.
  • Respond to and manage student inquiries, providing timely and effective support to ensure student success.
  • Monitor and coordinate new student intakes, ensuring timely services and follow-up to support student success.
  • Assist students in resolving current financial situations, providing a wide lens on their financial health and promoting proactive financial management.
  • Develop plans of action and provide tools, resources, and accountability to students to help them meet their goals.
  • Assist students in applying for emergency aid and finding exterior social service resources, interfacing with community service organizations as needed.
  • Assist with resource fairs for students and utilize technology, such as Microsoft Office, Banner, and Outlook Calendar, to provide information accurately and efficiently.
Requirements
  • Bachelor's degree from an accredited college or university.
  • Work experience in counseling, social support services, financial management, and/or job placement.
  • Ability to process and respond quickly, efficiently, and thoroughly to student crisis.
  • Ability to manage time effectively, set priorities, and handle multiple responsibilities simultaneously.
  • A valid driver's license and reliable transportation, as this position requires some local/regional travel.
  • Ability and willingness to work with a diverse population.
  • Ability to plan, organize, implement, and follow through on assignments.
  • Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the position.
Preferred Qualifications
  • Master's degree in Higher Education, Sociology, or a field related to the functions of the role.
  • Two to three years of experience in personal finances, employment supports, and customer care, with an emphasis on budgeting, asset building, and financial management.
  • Certification in the discipline of financial planning preferred but not required.
  • Excellent working knowledge of the local community resources, social services environments in Indianapolis, Marion County, and Hendricks counties.
  • General knowledge and understanding of the needs of a low-income working population, as well as knowledge of available community resources.
Work Environment

The Resource Coach will work primarily at the North Meridian campus, with occasional assignments at the Lawrence and Plainfield campuses as needed to address student needs and training/development initiatives.

Classification and Compensation

This is an exempt position with a starting salary range of $48,000 annually.

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