Patient Service Representative

4 weeks ago


Park Ridge, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Advocate Health. In this role, you will provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive experience for all.

Key Responsibilities
  • Provide efficient and high-quality service to patients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Ensure accurate and timely billing and follow-up information, maximizing revenue and minimizing delays.
  • Uphold standards of medical record accuracy and timeliness, maintaining confidentiality and adhering to HIPAA guidelines.
Requirements
  • High school diploma or equivalent required; MSO training program completion within six weeks of hire.
  • Two to three years of customer service experience in a high-volume, high-stress environment, with a proven track record of handling difficult situations.
  • Strong interpersonal and communication skills, with the ability to work effectively in a team environment.
Preferred Qualifications
  • CRT/PC experience in a customer service setting, with a working knowledge of IDX system sections.
  • Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.
Working Conditions
  • Ability to function in a high-volume, multiple-task environment, with exposure to ill patients and potential for stressful situations.
  • Ability to lift up to 35 pounds without assistance, with patient handling equipment available for heavier lifts or patient assistance.


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