Community Relations Manager
4 weeks ago
As a Community Relations Manager, you will be responsible for building and maintaining strong relationships with residents and prospective residents at our 340-unit apartment community in West Knoxville. Your goal will be to ensure resident satisfaction, maintain property standards, and drive occupancy rates through effective leasing and retention strategies.
Key Responsibilities:
- Develop and implement strategies to attract and retain tenants
- Conduct property tours for prospective residents
- Handle leasing inquiries and applications
- Manage tenant relations and address any concerns or issues promptly
- Coordinate maintenance requests and ensure timely resolution
- Monitor the property's online reputation and address all customer feedback
- Utilize warm calling techniques to engage potential residents
- Handle all lease and community policy violations, including notices and dispute resolution
- Organize community events and promotions
- Manage community social media pages to boost engagement
- Coordinate with on-site maintenance crews to address and resolve all scheduled and as-needed repairs and maintenance
- Schedule move ins, move outs, inspections, and maintenance work
Requirements:
- Proven experience in sales, leasing, or customer management
- Strong leadership skills to effectively manage residential properties
- Excellent communication skills to interact with tenants, colleagues, and vendors
- Excellent conflict resolution skills, including de-escalation techniques
- Ability to utilize technology for property management tasks
- Office Hours: Monday-Friday 9 am until 6 pm; Some Saturdays 10 am until 2 pm
Pay: Hourly plus Commission and Bonus Opportunities
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