Assistant Community Manager

4 weeks ago


Knoxville, Tennessee, United States University Partners Full time
Job Summary

We are seeking a highly motivated and organized Assistant Community Manager to join our team at University Partners. As a key member of our leasing and marketing team, you will be responsible for overseeing the leasing process, managing marketing efforts, and providing exceptional customer service to our residents.

Key Responsibilities
  • Assist the Community Manager in overseeing the leasing team and ensuring all company standards are being followed.
  • Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed.
  • Maintain lease files and computer records for the community.
  • Meet regularly with the Community Manager and Market Director to discuss leasing issues and community performance.
  • Coordinate the renewal program and ensure that all residents are contacted through the renewal process.
  • Conduct a monthly market survey and recommend pricing changes.
  • Follow up with the leasing team to ensure deadlines and standards are upheld.
  • Maintain the integrity of all social media outlets for the community.
  • Suggest marketing recommendations and implement a plan to achieve leasing goals.
  • Perform administrative duties as assigned by the Community Manager.
  • Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager's absence.
Requirements
  • Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Knowledgeable in Microsoft Word/Excel/Entrata.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner.
  • High degree of professionalism and demeanor resulting from previous property management or leasing experience.
  • Good communication and listening skills.
  • Excellent customer service and negotiation skills.
  • Able to lead, manage, and train others.
  • Patient, even-tempered, and works well under pressure.
  • Able to be an effective team player and interacts well with others.
  • Organized and detail-oriented.
  • Firm, fair, and consistent.
  • Effective time management skills.
  • Able to maintain confidentiality.
  • Able to follow directions from a supervisor.
  • Able to understand and follow posted work rules and procedures.
  • Able to accept constructive criticism.
  • Able to work weekends or overtime as job requires.


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