Security Operations Center Specialist

2 weeks ago

Kennett Square, Pennsylvania, United States Constellation Full time

COMPANY OVERVIEW

Constellation stands as the foremost producer of clean, carbon-neutral energy in the nation, strategically designed to tackle the pressing challenges posed by the climate crisis. With over a decade of leadership in sustainable energy production, we are expanding our capabilities and reach. Our mission is to accelerate the delivery of low-carbon and no-carbon power to a broader audience, providing our customers and communities with options to manage and utilize energy effectively as part of their decarbonization efforts. The urgency to address the climate crisis is paramount, and Constellation is poised to rise to the occasion. Join us in our mission to lead the energy sector.

TOTAL REWARDS

At Constellation, we offer a comprehensive array of benefits and rewards aimed at fostering both professional and personal growth for our employees. Alongside competitive salaries, we provide a bonus structure, a 401(k) plan with company matching, an employee stock purchase program, and extensive medical, dental, and vision coverage, complemented by a robust wellness initiative. Our paid time off policy includes vacation, holidays, and sick leave, among other benefits.

Primary Purpose of Position:

The SOC Operator is responsible for executing essential functions within the Security Operations Center (SOC). This includes monitoring and addressing intrusion alarms, coordinating with law enforcement and first responders during security incidents, prioritizing and responding to incoming emergency and routine security calls, managing personnel access to substations, and overseeing the status of site intrusion systems. The role also involves documenting security incidents through incident reports and maintaining shift activity logs. Identifying issues within security systems, creating service requests for repairs, and ensuring corrective maintenance are also key responsibilities. The SOC Operator position operates on a fixed shift basis, available 24/7.

This role requires completion of a training curriculum period lasting up to six months. All SOC Operators must successfully navigate this training, which includes both classroom and on-the-job experiences. The training program comprises three milestone examinations to assess understanding and application of core competencies (weighted at 33%), practical observations of five customer calls (weighted at 33%), and an overall performance evaluation (weighted at 34%). A minimum score of 70% is required to maintain employment, and this training period does not alter the at-will employment status at Constellation.

Available Shifts - 2 Second Shifts and 1 Third Shift

Primary Duties:

- Monitor and respond to intrusion detection alarms.

- Prioritize and manage telephonic security incident reports.

- Log and manage site entry and exit system disarm events.

- Submit service requests for maintenance of security systems and validate service tickets.

- Conduct system checks and video surveillance tours.

- Provide forensic investigative support for video and access control records.

- Execute administrative tasks related to the SOC.

Minimum Qualifications:

- Associate's degree or a High School diploma/GED with two years of experience in Security Systems or IT.

- Strong interpersonal and communication skills, with the ability to produce grammatically correct business communications. Capability to perform effectively under high-stress conditions and to quickly assess and respond to safety and security incidents.

- Proven proficiency with systems such as CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Exelon Alert, Microsoft Office Suite, and any other systems utilized by the SOC at the time of application.

- Comprehensive knowledge of Constellation's business structure, SOC Policies and Procedures, NERC CIP Policies and Procedures, Substation Operations, and CISS Policies and Procedures.

Constellation is committed to being an equal opportunity employer, ensuring that all employees and applicants receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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