Collections Specialist

18 hours ago


Dalton, Georgia, United States Big Rig Lending, LLC Full time
Job Title: Collections Specialist

Big Rig Lending, LLC, a leading online marketplace lender, is seeking an experienced Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in our charge off collection efforts, working in a dynamic and innovative inside sales call center environment.

Key Responsibilities:

  • Complete daily calls to collect delinquent accounts from clients
  • Review account information and facilitate collections by managing delinquent accounts
  • Ensure documentation of all collection attempts in appropriate systems
  • Assist with Repo and Legal processes
  • Quality assurance check of all documents and processes
  • Directly initiate collection efforts by contacting past due accounts to resolve the account
  • Use skip tracing tools to contact customers
  • Meet or exceed minimum goal requirements based on Company objectives

Requirements:

  • 1-2 years of experience in Collections, Collections Lead, Recoveries, or a closely related field with a proven ability to meet and exceed goals
  • Prior relevant experience in call center collections, mortgage, commercial lending, and/or consumer lending collections strongly preferred
  • Proficient and professional verbal and written communication skills
  • Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
  • Ability to interact effectively primarily over the telephone and through email
  • Attention to detail and exceptional prioritizing and organizations skills
  • Strong interpersonal, active listening, critical thinking, and analytical skills
  • Flexibility to work various daytime schedules including Saturdays
  • Bilingual in Spanish/English a plus

Benefits:

  • Competitive total compensation
  • Paid time off
  • Paid Holidays
  • 401(k) including company match
  • Medical, dental, vision insurance including dependent coverage
  • Company paid Life Insurance
  • Company Paid Short and long term disability

Full Time

Pay: $16 per hour plus monthly bonus opportunities; $38k to $40k per year - this includes base plus bonus opportunities



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