Branch Operations Supervisor
1 week ago
Why Choose National Exchange Bank & Trust?
Reliable. Authentic. Prosperous. National Exchange Bank & Trust is a family-owned financial institution with extensive capabilities, dedicated to serving the Southeastern Wisconsin area. Established in 1933, we pride ourselves on being a dependable partner in business, a valued employer, and an active community participant. At National Exchange Bank & Trust, you will experience a supportive, welcoming environment, a fulfilling career, and the chance to positively impact the communities we serve. We are committed to nurturing talent and promoting an inclusive atmosphere for growth and advancement.
Role Summary
As the Operations Manager, you will oversee the effective management of two full-service branch locations. Your role will ensure compliance with established policies and procedures while striving to meet operational objectives, including metrics related to deposits, online services, mobile banking, and more. Additionally, you will mentor and guide our customer service team, handle customer interactions, manage security protocols, oversee teller operations, engage in community relations, and perform some facility management tasks. Your working hours may vary throughout the week.
Essential Skills & Attributes
To excel in this role, candidates should possess the following skills and attributes:
- Exceptional customer service skills
- Meticulous attention to detail
- Comprehensive understanding of branch operations and customer service roles
- Capability to supervise and mentor a diverse team
- Ability to work autonomously as well as collaboratively
- Strong problem-solving and decision-making skills
- Outstanding communication abilities
Qualifications
Ideal candidates will have the following qualifications:
- High level of confidentiality and discretion regarding customer and bank information.
- Proficiency in operating computers and standard office equipment.
- Effective communication skills through various channels.
- A minimum of three years of experience in bank operations and customer engagement.
- Previous experience in people management is preferred.
- An associate or bachelor's degree in business or a related field is preferred.
Benefits Offered
National Exchange Bank & Trust provides a competitive benefits package, which includes:
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contributions
- Short and Long Term Disability Coverage
- Employer Paid Life and AD&D Insurance
- Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
- 401(k) Plan with Employer Match & Profit Sharing
- Paid Time Off
- Flexible Scheduling Options
- Education Assistance Program
- Product & Service Discounts and more
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