Branch Operations Supervisor

2 weeks ago


Fond du Lac, Wisconsin, United States National Exchange Bank & Trust Full time
Job Overview

Why Choose National Exchange Bank & Trust?

Reliable. Authentic. Prosperous. National Exchange Bank & Trust is a family-owned financial institution with the capabilities of a larger bank, dedicated to serving the Southeastern Wisconsin area. Established in 1933, we pride ourselves on being a dependable partner in business, a valued employer, and an active community participant. At National Exchange Bank & Trust, you will find a supportive, family-oriented atmosphere, a fulfilling career path, and the chance to positively impact the communities we serve. We are committed to nurturing talent and promoting an inclusive environment for growth and development.

Position Overview

As the Operations Manager, you will oversee the efficient management of two full-service branch locations. Your role will ensure adherence to established policies and procedures. You will be tasked with achieving operational objectives, including metrics related to deposits, online services, mobile banking, and more, while also managing and guiding our customer service team. Additional responsibilities will encompass customer relations, security protocols, teller operations, community engagement, and some administrative duties related to the facilities.

Essential Skills & Attributes

To excel in this banking role, the following skills and attributes are essential:

  • Exceptional customer service abilities
  • Meticulous attention to detail
  • Comprehensive understanding of branch operations and customer service roles
  • Capability to supervise and mentor multiple team members
  • Ability to work independently as well as collaboratively
  • Strong problem-solving and decision-making skills
  • Outstanding communication skills

Qualifications

Ideal candidates will possess the following qualifications:

  • Highest level of confidentiality and discretion regarding customer and bank information.
  • Proficiency in operating computers and standard office equipment.
  • Effective communication skills via phone, email, and in-person interactions.
  • A minimum of three years of experience in bank operations and customer service.
  • Previous experience in managing personnel is preferred.
  • An associate or bachelor's degree in business or a related field is preferred.

Benefits Offered

National Exchange Bank & Trust provides a competitive benefits package that includes:

  • Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contributions
  • Short and Long Term Disability Coverage
  • Employer Paid Life and AD&D Insurance
  • Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
  • 401(k) Plan with Employer Match & Profit Sharing
  • Paid Time Off
  • Flexible Scheduling Options
  • Education Assistance Program
  • Product & Service Discounts and more


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