Customer Service Representative

13 hours ago


Wichita Falls, Texas, United States Kansas Turnpike Authority Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Kansas Turnpike Authority. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide top-notch customer service to K-TAG customers, responding to inquiries, resolving issues, and processing transactions.
  • Work within the K-TAG database to assign ID numbers to customer accounts, manage account information, and perform other administrative tasks.
  • Process payments for customer accounts, handle credit card transactions, and maintain accurate records.
  • Communicate effectively with customers via phone, email, and in-person, providing clear and concise information and resolving issues in a timely manner.
  • Maintain knowledge of K-TAG system updates, construction changes, and location-specific information to provide accurate and helpful responses to customers.
  • Identify and report trends in customer calls to supervisors, providing valuable insights to improve customer service and overall operations.
Requirements
  • High school diploma or equivalent required.
  • Valid driver's license preferred.
  • Strong communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Ability to type 30 words per minute and use 10-key to the touch using computerized office equipment.
  • Knowledge of Microsoft Windows operating systems and associated computer programs and processes.
Preferred Qualifications
  • Bilingual (Spanish) preferred.
  • Two years' experience in customer service or public service field preferred.
Work Environment

The work environment for this position is a limited access call center environment with a general office setting. The successful candidate must be able to focus on current customers with background noise and others talking in close proximity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.



  • Wichita Falls, Texas, United States Americold Full time

    Customer Service RepresentativeAmericold is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for:Key Responsibilities:Respond to customer inquiries and complaints in a timely and professional mannerResolve customer issues related to work-orders, shipments, inventory...


  • Wichita Falls, Texas, United States Envoy Air Full time

    {"title": "Customer Service Representative", "content": "OverviewEnvoy Air, an American Airlines Group Company, is seeking a Customer Service Representative to join our team at Wichita Falls Regional Airport. As a Customer Service Representative, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience....


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.Key ResponsibilitiesHandle customer...


  • Wichita Falls, Texas, United States ADT Full time

    Protecting Lives, One Call at a TimeAt ADT, our mission is to provide top-notch security services that make a real difference in people's lives. As an Alarm Monitoring Representative, you'll play a critical role in helping us achieve this goal.Key Responsibilities:You'll be responsible for:Monitoring and dispatching authorities for residential and small...


  • Wichita Falls, Texas, United States UniFirst Corporation Full time

    **About UniFirst Corporation**UniFirst Corporation is a leading provider of uniform and workwear services. We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.**Key Responsibilities**Provide exceptional customer service to internal and external customers, ensuring a positive and professional...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets **Job Summary** We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As an Inbound Customer Service Agent, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. **Key Responsibilities** * Handle inbound and outbound contacts with a focus on first call...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle customer inquiries and concerns in a timely and...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle customer inquiries and concerns in a timely and...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.Key ResponsibilitiesProvide exceptional customer service through...


  • Wichita Falls, Texas, United States Brycen Whitaker - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Brycen Whitaker - State Farm Agent.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong relationships with customers to understand their needs and provide personalized...


  • Wichita Falls, Texas, United States Caleb Hanke - State Farm Agent Full time

    Customer Relations RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you!Key Responsibilities:Build and maintain strong relationships with customers, providing personalized...


  • Wichita Falls, Texas, United States Brycen Whitaker - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Brycen Whitaker - State Farm Agent.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong relationships with customers to understand their needs and provide personalized...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled and multilingual Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and courteous manner.Key ResponsibilitiesHandle customer inquiries and resolve issues in a...


  • Wichita Falls, Texas, United States Kroger Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a safe and clean shopping environment, and upholding the highest standards of quality and integrity.Key...


  • Wichita Falls, Texas, United States Envoy Air Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring a seamless and efficient travel experience.Key ResponsibilitiesCustomer Service:...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Customer Service Representative Job DescriptionAt Mass Markets, we're seeking a skilled Customer Service Representative to join our team. As an Insurance Customer Service Agent, you'll play a vital role in supporting our customers and helping them understand their insurance coverages.Key Responsibilities:Provide exceptional customer service and support to...


  • Wichita Falls, Texas, United States DXP Enterprises Full time

    Job OverviewDXP Enterprises is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, processing customer orders, and assisting the outside sales team with quoting and sourcing products.Key Responsibilities:Respond to...


  • Wichita Falls, Texas, United States YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Young Mens Christian Association of Wichita Falls. As a key member of our front desk team, you will be responsible for delivering exceptional service to our members, guests, and program participants.Key...


  • Wichita Falls, Texas, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional work environment.Key...


  • Wichita Falls, Texas, United States YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Young Mens Christian Association of Wichita Falls. As a key member of our membership services team, you will be responsible for delivering exceptional service to our members, promoting memberships and programs, and...