Endpoint Solutions Engineer

2 weeks ago


Boise, Idaho, United States Logicalis Full time

Job Overview:
This position is integral to the management and upkeep of our global workstation and mobile device infrastructure. The Endpoint Solutions Engineer will oversee all endpoint maintenance tasks, including imaging, patching, and application deployment/management.

Key Responsibilities:
- Develop and implement solutions for workstation needs utilizing SCCM, Intune, group policy, scripting, and Active Directory.
- Collaborate with the global Endpoint team and report directly to the Endpoint Manager.
- Attend local meetings on behalf of the Endpoint team and provide detailed minutes as necessary.
- Deliver weekly reports on project status and progress.
- Work closely with the Global Service Delivery Team to drive change initiatives on a global scale.
- Conduct regular device cleanups and manage the Endpoint Queue.
- Evaluate software requests and provide necessary reports.
- Manage Endpoint problem tickets and submit bulk ticket requests.
- Address security vulnerabilities and remediation requests.
- Provide macOS support, including OS, application, and hardware testing and provisioning.
- Offer hardware support for North America and manage escalations.
- Oversee the Endpoint Deskside Teams chat and process privilege account requests.
- Perform health checks and deployments in SCCM/Intune.
- Troubleshoot issues related to AD/SCCM/Intune and create Endpoint documentation.

Commitment to Values:
Demonstrate and actively promote an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization’s values. Maintain a working knowledge of applicable laws and regulations to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.

Qualifications:
To excel in this role, candidates should meet the following requirements:

  • Bachelor's Degree in engineering, computer science, information technology, or equivalent experience.
  • 2+ years of technical support, customer-facing, technical consulting experience, or information technology experience.
  • Proficient knowledge of various PC hardware and software applications.
  • Experience with operating systems such as Windows 7, Windows 10, and Windows 11.
  • Familiarity with Office 365 support and end-user self-service tools.
  • Proficient in SCCM for workstation management, including creating, deploying, and troubleshooting applications/packages.
  • Solid understanding of Active Directory, including forests, security groups, and account management.
  • Experience with Apple Macs is preferred, along with knowledge of JamF for device management.
  • Strong technical and client interaction skills.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.



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