Principal Technical Support Engineer

6 days ago


Boise, Idaho, United States Oracle Full time
About the Role

We are seeking a highly skilled and experienced Principal Technical Support Engineer to join our team at Oracle. As a key member of our Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers.

Key Responsibilities
  • Provide strategic technical support to ensure the highest level of customer satisfaction
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and implement automated technology and instrumentation to diagnose and resolve customer issues
  • Lead and mentor junior team members to ensure knowledge sharing and skill development
  • Stay up-to-date with the latest Oracle products and technologies to provide expert-level support
Requirements
  • 7 years of experience with Core products or 8 years of experience with Applications products
  • BS in Computer Science, Management Information Systems, Science, Engineering, Math, or Physics with a 3.0 GPA or equivalent
  • Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
  • Hands-on experience with Exadata Implementations, Oracle Exadata Cloud Services, ASM architecture, RAC architecture, clustering technologies, and Oracle database features
  • Extensive hands-on interaction with large Database management systems and good understanding of Support tools and Oracle diagnostics
  • Programming and troubleshooting knowledge in C, C++, and good knowledge of Unix, Linux, and/or Windows operating systems
  • Good hardware debugging skills and good understanding of OCI fundamentals
What We Offer
  • Competitive salary range: $31.83 to $67.93 per hour; $66,200 to $141,300 per annum
  • Eligibility for equity
  • Comprehensive benefits package, including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and 401(k) Savings and Investment Plan
  • Paid time off, flexible vacation, and 11 paid holidays
  • Paid sick leave and paid parental leave
  • Employee Stock Purchase Plan, financial planning, and group legal services
About Us

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.



  • Boise, Idaho, United States Principal Service Solutions Full time

    Job DescriptionCompany OverviewPrincipal Service Solutions is a leading technical workforce provider dedicated to safeguarding the quality of operations at high-tech companies. Our mission is to create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.Job SummaryWe are seeking a detail-oriented...


  • Boise, Idaho, United States Micron Full time

    Job Summary:Micron is seeking a highly skilled and experienced Principal Engineer Lead to join our team. As a key member of our engineering organization, you will be responsible for leading and managing a team of engineers to drive innovation and excellence in our products and processes.Key Responsibilities:Technical Leadership: Provide technical guidance...


  • Boise, Idaho, United States Micron Full time

    Job Summary:We are seeking a highly skilled and experienced Principal Engineer Lead to join our team at Micron. As a key member of our engineering team, you will be responsible for leading the development and implementation of new technologies and processes that drive business growth and innovation.Key Responsibilities:Technical Leadership: Provide technical...


  • Boise, Idaho, United States Micron Technology Full time

    As a Senior or Principal CMP Process Development Engineer in Micron's Technology Development group, you will be primarily responsible for developing and optimizing CMP processes to improve product quality and reliability for the next generation of Micron's memory parts.You will identify, diagnose, and resolve assembly process related problems by applying...


  • Boise, Idaho, United States Oracle Full time

    About the RoleThis is a challenging and rewarding opportunity for a highly skilled and experienced Technical Support Engineer to join our team at Oracle. As a Senior Technical Support Engineer, you will be responsible for providing expert-level technical support and solutions to our customers, focusing on Exadata, ExaCS, and ExaCC technologies.Key...


  • Boise, Idaho, United States Oracle Full time

    Job SummaryThis is a challenging role for a highly skilled and experienced Technical Support Engineer to join our team at Oracle. As a Senior Technical Support Engineer, you will be responsible for providing expert-level technical support to our customers on Oracle Cloud and Exadata platforms.Key ResponsibilitiesProvide technical support to customers on...


  • Boise, Idaho, United States Involta Full time

    Position Overview: The Client Services IT Specialist plays a crucial role in addressing client requests for technical support, ensuring prompt, courteous, and effective resolution of issues. Problem-solving will require the utilization of diagnostic tools and support request tracking systems, as well as providing remote assistance at both desktop and server...


  • Boise, Idaho, United States Axcelis Technologies Full time

    **Job Summary**As a Field Service Engineer II at Axcelis Technologies, you will play a critical role in providing exceptional customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. Your expertise will ensure the operational quality of system equipment, and you will instruct customers...


  • Boise, Idaho, United States Confluent Full time

    About the RoleWe're seeking a highly motivated and self-driven individual to join our team as a Technical Support Engineer. As a key member of our support team, you will play a crucial role in helping our customers succeed with Confluent's data streaming platform.Key ResponsibilitiesCollaborate with customers to resolve a wide range of issues with their...


  • Boise, Idaho, United States PSG Global Solutions Careers Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PSG Global Solutions Careers. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and chat.Troubleshoot...


  • Boise, Idaho, United States HP Development Company, L.P. Full time

    Job DescriptionHP Development Company, L.P. is seeking an experienced Embedded Systems Software Development Engineer to join our LaserJet Firmware Lab team.Key ResponsibilitiesDevelop and support timely delivery of architecture.Enable clarity and compliance related to technical & non-functional requirements.Design framework/components as enablers to deliver...


  • Boise, Idaho, United States Wondr Health Full time

    About Wondr HealthWe are a leading digital health company that specializes in behavior transformation. Our mission is to improve the physical and emotional health of individuals through personalized, skill-building programs.Job SummaryWe are seeking a highly skilled and experienced Software Engineer, Technical Lead to join our team. The ideal candidate will...


  • Boise, Idaho, United States Rinnai America Corporation Full time

    Join Us in Promoting Sustainable LivingRinnai America Corporation stands at the forefront of tankless water heating technology, a rapidly expanding sector as both commercial and residential spaces transition to efficient, limitless hot water solutions. Our dedication to our workforce and a robust, responsible culture is complemented by our commitment to...


  • Boise, Idaho, United States CDK Global Full time

    Job SummaryCDK Global is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for complex technical issuesCollaborate with cross-functional...


  • Boise, Idaho, United States Micron Technology Full time

    About the RoleMicron Technology is seeking a highly skilled Senior/Principal DRAM BIOS Firmware Engineer to join our team. As a key member of our firmware development team, you will be responsible for designing, developing, verifying, integrating, improving, debugging, maintaining, deploying, and documenting UEFI BIOS firmware source code.Key...


  • Boise, Idaho, United States Bruker Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Systems/Applications Engineer to join our team at Bruker. As a key member of our service organization, you will be responsible for providing technical support and training to our customers on our advanced metrology and instrumentation systems.Key ResponsibilitiesInstrument Installation...


  • Boise, Idaho, United States HP Full time

    About the RoleThis is a challenging and rewarding opportunity for an experienced Principal Solution Architect to join our team at HP. As a key member of our software development organization, you will play a critical role in shaping the technical direction of our company.Key ResponsibilitiesFoster and lead innovation projects with a sense of urgency,...


  • Boise, Idaho, United States Volt Full time

    Position Overview:This opportunity is presented by Volt, a leader in workforce solutions. We are currently seeking a dedicated Onsite Systems Support Technician to provide exceptional technical assistance and support.Role Responsibilities:- Deliver remote desktop support and assist users via telephone to troubleshoot computer-related issues.- Ensure the...


  • Boise, Idaho, United States Oracle Full time

    About the RoleWe are seeking a highly skilled and experienced Principal Technical Support Engineer to join our team at Oracle. As a key member of our Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers.Key ResponsibilitiesProvide strategic technical support to ensure the highest...


  • Boise, Idaho, United States tapwage Full time

    Technical Support SpecialistBCforward is currently seeking a highly motivated Technical Support Specialist for an opportunity in Boise, ID.Position Title: Technical Support SpecialistLocation: Boise, IDAnticipated Start Date: 28th - July - 2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...