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Technical Support Specialist

2 months ago

Las Vegas, Nevada, United States 3GC Group Full time
Job Overview

ABOUT THE POSITION:

The primary responsibility of a Helpdesk Technician is to resolve issues for internal users related to technology, including telecommunication devices, hardware, software, and application challenges. This role involves regular communication with various stakeholders within the organization and frequent collaboration with team members.

Key Responsibilities:

In this position, you will have the opportunity to...

  • Act as the first point of contact for users experiencing hardware, software, and application difficulties.
  • Oversee the setup and deployment of new PCs for users.
  • Create and manage user accounts in systems such as Active Directory and Exchange.
  • Troubleshoot and resolve issues with office printers and copiers.
  • Address and rectify network issues affecting workstations and small office environments.
  • Resolve scanning problems, including FTP and scan-to-email functionalities.
  • Handle browser-related issues, specifically with Chrome and Internet Explorer.
  • Diagnose and fix desktop hardware problems.
  • Stay informed about the latest technological advancements to effectively address common issues.
  • Assist in developing user-friendly documentation.
  • Utilize exceptional customer service skills to support users.
  • Set up new team members with access to necessary systems.
  • Provide timely and accurate resolutions for computer and telecommunication issues.
  • Deliver technical assistance and basic training to users of computer and phone systems.
  • Support users with hardware and software inquiries, including printing, Microsoft Office, email, and operating systems.
  • Conduct basic network troubleshooting to identify and resolve common network issues.
  • Respond to user inquiries regarding network resource access.
  • Maintain communication with internal teams throughout the problem resolution process.
  • Help track inventory and ensure all technology equipment is accounted for.
  • Use discretion to escalate issues when necessary.
  • Perform additional duties as assigned.

Qualifications:

On your first day, we expect you to...

  • Have a minimum of 2 years of experience in computer networks and systems maintenance.
  • Possess knowledge of Microsoft Office and the O365 platform.
  • Be familiar with Helpdesk ticketing systems.
  • Have experience with remote support tools.
  • Provide support for Windows and Office Suite applications.
  • Have experience with Active Directory administration, including user management.
  • Understand Windows security permissions and maintenance techniques.
  • Exhibit excellent written and verbal communication skills.
  • Have access to a fully functional and up-to-date computer for work purposes.
  • Be willing to install next-generation endpoint protection software.
  • Be open to using timekeeping software during work hours.
  • Be a US Citizen.
  • Be prepared to work in the US Pacific Time Zone.
  • Be willing to travel for client support as needed.

Preferred Skills:

  • Experience with scripting and automation.
  • Familiarity with PowerShell.

Note: This position offers a hybrid work environment, combining remote and onsite responsibilities.