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Guest Services Manager

2 months ago

Little Falls, Minnesota, United States AmericInn Full time

Benefits:
Paid time off

Flexible Schedule

Positive Work Environment

Competitive Salary

Opportunities for Career Growth

Job Overview:


We are looking for a skilled Front Desk Supervisor to become a vital part of our team. In this role, you will oversee a team of Front Desk Associates, ensuring that every guest receives outstanding service.

Your responsibilities will include training new team members, managing schedules, and addressing basic disciplinary matters. The ideal candidate will possess a robust background in customer service and leadership, complemented by a friendly demeanor.

Key Responsibilities:
1. Develop and execute both short-term and long-term objectives for the organization and front desk personnel.

2. Manage scheduling and time-off requests for front desk staff.

3. Establish a service standard and exemplify exceptional customer service for all guests.

4. Oversee the training of new and current staff to ensure clarity in expectations.

5. Collaborate with the team to deliver the highest level of customer service.

6. Partner with staff and the community to create collaborative events.

Qualifications:
Prior experience in team management is preferred.

Background in customer service is essential.

Strong communication and interpersonal abilities.

Exceptional customer service skills.

Detail-oriented approach.

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