Front Desk Manager

6 days ago


Little Falls, Minnesota, United States AMERICINN Full time
Job OverviewWe are seeking a highly skilled Front Desk Supervisor to lead our front desk team at AMERICINN. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing staff, and driving business results.
Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and motivate a team of front desk associates to achieve exceptional service standards
  • Manage scheduling, time-off requests, and performance evaluations for front desk staff
  • Collaborate with other departments to ensure seamless guest experiences
  • Identify opportunities for process improvements and implement changes to enhance efficiency and productivity
Requirements
  • Proven experience in customer-facing roles, preferably in a hotel or hospitality setting
  • Strong leadership and communication skills, with the ability to motivate and develop a team
  • Excellent problem-solving and analytical skills, with a focus on delivering results
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
  • Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects


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