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Hotel Guest Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our Country Inn & Suites team as a Hotel Guest Service Representative. This role requires a strong ability to build rapport with guests, provide exceptional customer service, and work effectively in a fast-paced environment.
Key Responsibilities:
- Register and assign rooms to guests in a timely and efficient manner
- Confirm phone, walk-in, and online reservations, ensuring accuracy and attention to detail
- Create bookings on our Property Management System, maintaining up-to-date records
- Respond to guest needs, requests, and complaints in a professional and courteous manner
- Collect payment from departing guests, handling transactions with precision
- Keep records of occupied rooms and guests, ensuring seamless communication with designated departments
- Monitor and maintain the safety of guests using our camera system, responding promptly to fire alarms
- Manage the business desk in the lobby, providing exceptional service to guests
- Load, unload, fold, stack, and organize laundry, maintaining a clean and organized workspace
- Solicit or inquire with guests about their business or leisure requirements, providing personalized recommendations
Requirements:
- Previous experience in customer service, front desk service, or related fields is preferred
- Ability to build rapport with guests, fostering a positive and welcoming environment
- Strong organizational skills, with attention to detail and ability to multitask
- Excellent written and verbal communication skills, with a focus on clarity and professionalism
- Lift, bend, and carry 20 pounds, with the ability to stand and walk for extended periods
About Us:
Country Inn & Suites - DBA Gangelhoff Properties Inc. is an established hotel franchise with an excellent reputation in the market, serving our community for over 25 years. We pride ourselves on providing exceptional customer service and a warm, welcoming environment for our guests.