Hotel Guest Services Representative
3 weeks ago
We are seeking a dedicated individual to provide exceptional guest experiences at Prairie's Edge Casino Resort.
Key Responsibilities:
- Register and assign rooms to guests with a high level of accuracy and efficiency
- Respond to guest inquiries and provide information about hotel services and amenities
- Process reservations and check-ins in a timely and professional manner
- Assist guests with payment and billing matters, ensuring a seamless experience
- Collaborate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Ensure compliance with hotel policies and procedures, maintaining a high level of integrity and professionalism
Requirements:
- High School Diploma or equivalent required
- No prior experience necessary, but a willingness to learn and adapt to a fast-paced environment
- Proficiency in various hotel software programs, with a strong attention to detail and ability to multitask
- Flexibility to work evenings, weekends, holidays, and special events, with a strong commitment to providing exceptional guest experiences
- Successful completion of background checks and drug screening
What We Offer:
- A comprehensive benefits package, including health, dental, and vision insurance, life insurance, employee discounts, paid time off, vacation time, and a 401k plan with company matching
About Us:
Prairie's Edge Casino Resort is a dynamic and growing organization committed to providing exceptional guest experiences. We are dedicated to creating a positive and inclusive work environment, where our team members can grow and thrive.
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