Homeless Youth Residential Specialist
19 hours ago
Lighthouse is a leading non-profit organization dedicated to providing assistance with emergency basic needs, housing programs, and supportive services to individuals in need. With over 80 years of combined experience, we serve as a beacon of hope to our community by offering a collective response to poverty in Metro Detroit.
Our organization owns and operates Spero Housing Group, a subsidiary non-profit dedicated to developing and operating high-quality affordable and supportive housing for low- and moderate-income individuals. We also operate HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.
Position SummaryThe RHY Residential Specialist is an at-will position that reports to the Program Manager. This role will work with youth enrolled in our co-located residential programs for young people under 18 who are experiencing unaccompanied homelessness.
The RHY Residential Specialist will be committed to implementing trauma-informed care with a Positive Youth Development approach in providing direct services to youth and families. The successful candidate will be responsible for the observation, care, general upkeep, and safety of the shelter environment while supporting youth in pursuit of their goals toward safe, stable housing.
Responsibilities & Duties- Initiate and facilitate daily living skill development groups, interpersonal skill development, meal preparation and service, chore completion and recreational activities
- Coordinate and monitor shift activities among youth mentors, volunteers, and interns to engage youth in daily operation
- Ensure monitoring of daily activities in compliance with the case management and clinical individualized treatment plan for each youth
- Provide feedback to the RHY management team on interns, volunteers, and peer mentors assigned to the shift, upon request
- Assist in the maintenance of the physical environment for safe operations in partnership with the RHY management team and facilities department
- Conduct and ensure face-to-face and/or telephone crisis intervention is available 24/7/365 with appropriate outcome planning for each caller
- Conduct intake interviews to identify and access agency services and/or coordination of referrals
- Ensure youth entering the RHY program receives an orientation conducted in a manner that respects the educational, language, and special needs of each youth and/or family
- Consult with interdisciplinary teams to ensure youths' needs are met and in compliance with evidence-based practices, program regulation, and federal, state, and local laws
- Coordinate transportation of youth to outside activities and required destinations, in compliance with legal regulations and agency policies
- Provide and monitor the proper use of prescription and over-the-counter medications, first aid, and emergency procedures, as needed
- Ensure the provision of appropriate foods in keeping with federal, state, and local regulations for food handling, meal preparation, and food storage
- Maintain accurate and thorough written records of all intake completion, HMIS, and service log entries, daily operational activities, including group notes, client, and general log entries, contact records, client registries, etc.
- Maintain approval to transport clients and provide transportation services as needed
- Ensure the proper maintenance of client-related files and records
- Consistently implement service and data collection tools
- Comply with attendance and punctuality policies, as well as all other Lighthouse policies and procedures
- Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers
- Assist with front-desk operations, answering phones, and crisis calls as needed
- Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US
- High School Diploma
- 1-2 years' experience in a role directly or indirectly related to human/social services
- Ability to pass a rigorous background check, including child welfare screenings and clearances
- Reliable transportation to transport clients, as needed, and maintenance of automobile insurance
- Valid driver's license, Lighthouse reserves the right to require a driving record check with respect to any employee where driving is an essential function of the position
- Knowledgeable in Microsoft Office Suite and Google Apps
- Flexibility and the capacity to prioritize tasks in a rapidly changing environment
- Ability to multitask effectively in a fast-paced environment
- Ability to work with a challenging and diverse population
- Ability to work evenings and/or weekends
- Associates or current enrollment in a human services program, or in a related field
- 2+ years' experience in a role directly or indirectly related to a human/social services with some youth experience
- An understanding of the social constructs impacting those experiencing economic instability
- Knowledge of the social services landscape in Oakland County and surrounding areas
- HMIS experience
- Ability to self-regulate and work independently while coordinating with other staff
- An appetite for innovation and creative problem-solving
- Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT training
- Proven ability to work effectively with racially and ethnically diverse clients and teams
- Experience in managing and leading teams
- Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations
- Exceptional communication ability, both written and oral
- Ability to listen and accept feedback constructively
- Possess high emotional intelligence skills
- Unwavering personal integrity
- Ability to work in a fast-paced, demanding, constantly changing environment
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