Youth Outreach and Engagement Coordinator

6 hours ago

Royal Oak, Michigan, United States Lighthouse Full time
Job Title: Youth Outreach and Engagement Coordinator

About the Role:

The Youth Outreach and Engagement Coordinator plays a vital role in connecting with and supporting young people, ages 10-24, who are experiencing homelessness or at-risk of running away. As part of Lighthouse's Runaway and Homeless Youth (RHY) team, this position helps develop and implement effective outreach and promotional strategies to identify and engage youth who may be in need of services, resources, and support.

Key Responsibilities:

  • Provide street- and event-based services, such as basic needs items and emergency referrals, while building a trusting rapport with youth through Positive Youth Development, trauma-informed, culturally-competent, and harm reduction approaches.
  • Conduct mobile street outreach – working in pairs whenever possible – through various means to canvass areas where unaccompanied youth frequent, including recreation centers, libraries, transit centers, parks, malls, and other locations.
  • Create and maintain regular digital youth outreach strategies, including creating content for social media, podcasting, and other means to promote Lighthouse services for youth and young adults.
  • Work with department leadership to establish and grow community-based youth outreach efforts through participation in various community events such as festivals, school fairs, resource-sharing events, and tabling opportunities.
  • Provide crisis intervention, safety planning, and appropriate support to youth in emergency situations, including youth experiencing human trafficking, domestic violence situations, immediate shelter needs, and mental health crises.
  • Continuously evaluate outreach locations, strategies, and needs of youth for ongoing quality improvement to ensure provision of effective outreach interventions.

Youth Engagement:

  • Create regular youth-focused activities and events to promote Lighthouse's brand and create awareness among young people experiencing or at-risk of homelessness in the community.
  • Work in coordination with the RHY Case Managers to facilitate connection to needed services and youth empowerment opportunities, including short-term counseling, employment/job readiness planning, educational planning, and life skills training.
  • Develop, organize, and coordinate a local Youth Advisory Board composed of young people with lived experience of homelessness to promote youth voice, representation, and leadership for informing community planning efforts and service delivery.
  • Lead Youth Advisory Board recruitment and engagement efforts, including serving as the main point of contact for youth participants, facilitating meetings and events, and supporting the development of youth-driven strategies and objectives in pursuit of efforts to prevent and end youth homelessness.

Partnership Development and Capacity Building:

  • Play an active role within the local Continuum of Care (CoC), including helping unaccompanied youth connect to Coordinated Entry, partnering with outreach teams, participating in care coordination meetings, and staying abreast of CoC meetings, events, policies, and processes.
  • In coordination with department leadership, identify and develop outreach and engagement partnership opportunities with organizations and locations where at-risk and unaccompanied youth frequent.
  • Partner with RHY department leadership to develop, maintain, and expand relationships with schools, police, health providers, churches, and other community groups who might provide services or referrals to Lighthouse youth programs.
  • In partnership with department leadership, develop and provide training, presentations, and educational materials to community partners and stakeholders who come in contact with homeless and at-risk youth.

Other Core Responsibilities:

  • Maintain approval to transport clients and provide transportation services as needed.
  • Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with resources and opportunities to improve safety, meet their goals, and attain long-term stability.
  • Ensure the proper recordkeeping and maintenance of files, including documentation of services and case notes within HMIS in an accurate and timely manner.
  • Maintain accurate documentation of outreach logs, distribution of supplies and assistance, progress notes, referrals, initial screenings, and other program information.
  • Partner with department leadership and Lighthouse's development team to coordinate outreach and engagement volunteer opportunities and donation needs.
  • Adhere to program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
  • Assist with youth shelter coverage, answering phones, and crisis calls as needed.
  • Participate in internal and external task-forces and committees working to assist the youth and young adult population.

Requirements:

  • Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
  • Associates degree or equivalent experience in a role directly or indirectly related to human/social services and/or youth development.
  • 1-2 years' experience working in fields of human/social services or youth development.
  • Reliable transportation to transport clients and maintenance of automobile insurance.
  • Valid driver's license, Lighthouse reserves the right to require a driving record check with respect to any employee where driving is an essential function of the position.
  • Knowledgeable in Microsoft Office Suite and Google Apps.
  • Flexibility and the capacity to prioritize tasks in a rapidly changing environment.
  • Ability to multitask effectively in a fast-paced environment.
  • Ability to work with a challenging and diverse population.
  • Ability to work non-traditional hours, including evenings and weekends.

Preferred Qualifications:

  • Bachelor's degree from a 4-year accredited college or university in a related field or equivalent experience in a role directly or indirectly related to human/social services and/or youth development.
  • 2+ years' experience working in fields of human/social services or youth development.
  • Previous experience working with unaccompanied youth experiencing homelessness.
  • An understanding of the social constructs impacting those experiencing economic instability.
  • Knowledge of the social services landscape in Oakland County and surrounding areas.
  • Knowledge and ability to apply core philosophies and approaches including trauma-informed care, Positive Youth Development, Housing First, and harm reduction.
  • HMIS experience.
  • Ability to self-regulate and work independently while coordinating with other staff.
  • An appetite for innovation and creative problem-solving.
  • Proven ability to work effectively with racially and ethnically diverse clients and teams.
  • Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
  • Exceptional communication ability, both written and oral.
  • Ability to listen and accept feedback constructively.
  • Possess high emotional intelligence skills.
  • Unwavering personal integrity.
  • Ability to work in a fast-paced, demanding, constantly changing environment.

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