Youth Outreach and Engagement Coordinator

2 days ago


Royal Oak, Michigan, United States Lighthouse Full time
Job Title: Youth Outreach and Engagement Coordinator

At Lighthouse, we are committed to providing a safe and supportive environment for young people experiencing homelessness or at-risk of running away. We are seeking a highly motivated and compassionate Youth Outreach and Engagement Coordinator to join our team.

Job Summary:

The Youth Outreach and Engagement Coordinator will play a critical role in connecting with and supporting young people, ages 10-24, who are experiencing homelessness or at-risk of running away. This position will help develop and implement effective outreach and promotional strategies to identify and engage youth who may be in need of services, resources, and support.

Key Responsibilities:
  • Provide street- and event-based services, such as basic needs items and emergency referrals, while building a trusting rapport with youth through Positive Youth Development, trauma-informed, culturally-competent, and harm reduction approaches.
  • Conduct mobile street outreach – working in pairs whenever possible – through various means to canvass areas where unaccompanied youth frequent, including recreation centers, libraries, transit centers, parks, malls, and other locations.
  • Create and maintain regular digital youth outreach strategies, including creating content for social media, podcasting, and other means to promote Lighthouse services for youth and young adults.
  • Work with department leadership to establish and grow community-based youth outreach efforts through participation in various community events such as festivals, school fairs, resource-sharing events, and tabling opportunities.
  • Provide crisis intervention, safety planning, and appropriate support to youth in emergency situations, including youth experiencing human trafficking, domestic violence situations, immediate shelter needs, and mental health crises.
  • Continuously evaluate outreach locations, strategies, and needs of youth for ongoing quality improvement to ensure provision of effective outreach interventions.
Requirements:
  • Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
  • Associates degree or equivalent experience in a role directly or indirectly related to human/social services and/or youth development.
  • 1-2 years' experience working in fields of human/social services or youth development.
  • Reliable transportation to transport clients and maintenance of automobile insurance.
  • Valid driver's license, Lighthouse reserves the right to require a driving record check with respect to any employee where driving is an essential function of the position.
  • Knowledgeable in Microsoft Office Suite and Google Apps.
  • Flexibility and the capacity to prioritize tasks in a rapidly changing environment.
  • Ability to multitask effectively in a fast-paced environment.
  • Ability to work with a challenging and diverse population.
  • Ability to work non-traditional hours, including evenings and weekends.
Preferred Qualifications:
  • Bachelor's degree from a 4-year accredited college or university in a related field or equivalent experience in a role directly or indirectly related to human/social services and/or youth development.
  • 2+ years' experience working in fields of human/social services or youth development.
  • Previous experience working with unaccompanied youth experiencing homelessness.
  • An understanding of the social constructs impacting those experiencing economic instability.
  • Knowledge of the social services landscape in Oakland County and surrounding areas.
  • Knowledge and ability to apply core philosophies and approaches including trauma-informed care, Positive Youth Development, Housing First, and harm reduction.
  • HMIS experience.
  • Ability to self-regulate and work independently while coordinating with other staff.
  • An appetite for innovation and creative problem-solving.
  • Proven ability to work effectively with racially and ethnically diverse clients and teams.
  • Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
  • Exceptional communication ability, both written and oral.
  • Ability to listen and accept feedback constructively.
  • Possess high emotional intelligence skills.
  • Unwavering personal integrity.
  • Ability to work in a fast-paced, demanding, constantly changing environment.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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