Transitional Living Program Case Manager

18 hours ago

Royal Oak, Michigan, United States Lighthouse Full time
Job Title: Transitional Living Program Case Manager

At Lighthouse, we are committed to providing a supportive and inclusive environment for our clients. We are seeking a highly motivated and experienced Transitional Living Program Case Manager to join our team.

Job Summary:

The Transitional Living Program Case Manager will provide case management services to youth enrolled in our Graduated Apartment Program (GAP). This program is a two-year scattered-site transitional living program for youth ages [insert age range]. The Case Manager will work closely with clients to develop and implement individualized plans, provide education and information to the community, and promote greater independence and long-term stability.

Key Responsibilities:
  • Perform screenings and intakes for GAP clients via the Homeless Management Information System (HMIS)
  • Maintain a caseload of up to 20 active households
  • Complete asset/needs assessments and assist clients in developing and implementing an Individual Plan of Service (IPOS)
  • Assist youth to connect with resources based on the goals identified in the IPOS
  • Use the IPOS to provide a framework for services, activities, and resources that are needed
  • Assist clients in developing Housing Plans and Safety Plans
  • Maintain needed 90-day evaluation documentation both internally and within HMIS
  • Use the Mainstream Benefits Access Tool to screen and connect households to appropriate benefits
  • Screen and connect households to various internal and external housing programs and resources
  • Assist with landlord-tenant training
  • Assist clients in identifying and obtaining housing after program stay
  • Outreach with landlords for successful transition from TLP to stable housing
  • Provide access to service delivery that may include transportation and advocacy for the individual
  • Provide ongoing case management by meeting and maintaining consistent contact with individuals, minimally one hour each week, no less than 4 hours a month
  • Provide discharge planning for all individuals to ensure permanent exits into housing
  • Refer clients to Lighthouse's Follow-up Care program, upon exiting TLP into housing
  • Provide follow-up contacts to all past individual's services at 90 and 180 days after exit in accordance with grant requirements
  • Provide crisis intervention, as needed
  • Provide ongoing feedback of individual's movement toward achievement of their transitional goals, both to the individual and the service team
  • Utilize solution-focused strategies and motivational interviewing techniques to assist individuals in progressing toward their identified goals
  • Complete timely case notes and service transactions via HMIS and collect needed data to support the measurement of program outcomes
  • Assist with after-hours remote access to the building for clients, as needed
  • Attend all TLP program meetings, agency staff meetings, and supervision meetings
  • Perform other job-related duties as assigned
  • Maintain a shared landlord list to assist with landlord outreach and re-housing youth
  • Make referrals to other services as needed and work with other community providers to provide coordinated and collaborative services to clients
  • Once households are housed, provide a minimum of monthly case management
  • Once housed through TLP, continue to assist clients in applying for and obtaining mainstream benefits, including MDHHS and Section 8
  • Perform intakes, exits, and assessments for GAP clients within the Homeless Management Information System (HMIS)
  • Maintain accurate, thorough, and timely records of all activities, including group notes, case notes, client and general log entries, contact records, and service transactions in HMIS for monthly statistics for grant requirements, and HMIS entries
  • Establish rapport with youth and help connect them to desired services in an effort to obtain individualized goals while they are enrolled in our programs and during their 90 days of aftercare
Requirements:
  • Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US
  • Associates degree
  • 1-2 years' experience in a role directly or indirectly related to human/social services and/or case management
  • Reliable transportation to transport clients and maintenance of automobile insurance
  • Valid driver's license
  • Knowledgeable in Microsoft Office Suite and Google Apps
  • Flexibility and the capacity to prioritize tasks in a rapidly changing environment
  • Ability to multitask effectively in a fast-paced environment
  • Ability to work with a challenging and diverse population
  • Ability to work evenings and weekends, as needed
Preferred Qualifications:
  • BSW from a 4-year accredited college or university or master's degree in a related field
  • 2+ years' experience in a role directly or indirectly related to human/social services and/or case management
  • Previous experience providing homeless recovery services to youth
  • An understanding of the social constructs impacting those experiencing economic instability
  • Knowledge of the social services landscape in Oakland County and surrounding areas, trauma-informed principles and values, Positive Youth Development, behavioral management, de-escalation techniques, basic intervention skills, and homeless recovery services
  • HMIS experience
  • Ability to self-regulate and work independently while coordinating with other staff
  • An appetite for innovation and creative problem-solving
  • Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT training
  • Proven ability to work effectively with racially and ethnically diverse clients and teams
  • Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations
  • Exceptional communication ability, both written and oral
  • Ability to listen and accept feedback constructively
  • Possess high emotional intelligence skills
  • Unwavering personal integrity
  • Ability to work in a fast-paced, demanding, constantly changing environment

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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