Bilingual Support Specialist

5 days ago


Fort Worth, Texas, United States Regal Ware Full time

Regal Ware is seeking an experienced Global Customer Experience Associate to join our team. This role will involve providing support to our dealers and customers through phone, email, and chat channels. The ideal candidate will have a strong background in customer service, with a focus on problem-solving and conflict resolution.

The Customer Service Representative will be responsible for responding to dealer inquiries, capturing warranty data, resolving shipping and order status issues, and managing escalation situations. They will also be responsible for user testing and performing additional duties as requested.

We offer a competitive salary of $50,000 - $65,000 per year, depending on experience, and a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong desire to grow their career.



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