IT Support Specialist
5 days ago
At CANTEX Inc, we are seeking a highly skilled IT Support Specialist to join our team.
About the Role
We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience and location.
Job Summary
The IT Support Specialist will be responsible for providing timely and accurate resolutions for all IT requests and issues. This includes monitoring helpdesk tickets from creation to resolution, ensuring open tickets receive the necessary resources and attention, and maintaining proper documentation in our ticketing system.
Key Responsibilities
- Provide first-level end-user support
- Manage helpdesk ticketing system, prioritizing and categorizing tickets as necessary
- Evaluate escalation procedures to ensure efficient issue resolution
- Maintain up-to-date IT asset inventory and repository of common issues and resolutions
- Develop and enforce IT policies, procedures, and best practices
- Collaborate with other teams to facilitate hardware and software procurement and deployment
Requirements
- 1-3 years progressive technical support experience, preferably in a Microsoft-centric environment
- Familiarity with M365, Active Directory, DHCP, DNS, file/printer sharing, and Windows desktops
- Ability to troubleshoot wired, WiFi, and VPN network connectivity
- Strong interpersonal skills and effective communication with non-technical users
- Prioritization and multitasking abilities to manage multiple end-user issues simultaneously
Education
Bachelor's degree in IT or related field; may accept equivalent combination of education, professional certifications, and work experience
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