Global Support Specialist

4 days ago


Fort Worth, Texas, United States Regal Ware Full time
About Us

Regal Ware is a leading manufacturer of high-quality stainless steel cookware. With over 500 authorized dealers in more than 60 countries, we strive to make a positive impact on people's lives by offering healthy meal solutions. Our company values family, excellence, integrity, passion, and empowerment, and we are looking for like-minded individuals to join our team.

Job Description

We are seeking a Bilingual Customer Service Specialist to join our global customer service team. As a key member of our team, you will be responsible for responding to dealer inquiries, capturing warranty data, resolving shipping and order status issues, managing escalation situations, and performing user testing. You will also have the opportunity to perform additional duties and projects as requested.

Responsibilities Include:

* Providing a positive customer experience with each interaction
* Receiving, researching, and answering customer lead inquiries, service issues, product information inquiries, and orders
* Capturing warranty data and entering customer orders for product and replacement parts and accessories
* Resolving shipping and order status issues by requesting payments from customers regarding outstanding invoices and performing outbound calls to customers regarding ship dates, refunds, payments, and product delivery or service of product
* Managing escalation situations and performing user testing

What We Offer

* A competitive salary range of $45,000 - $65,000 per year based on location
* Comprehensive health, lifestyle, and future benefits
* Opportunities for professional growth and development

Requirements:

* High school graduate required
* 2-5 years of customer service experience preferred
* Spanish speaking required
* B2B dealer experience and warranty experience preferred
* Detail-oriented individual with strong communication skills

Our Company Culture

We value passion, integrity, and empowerment, and we are looking for like-minded individuals to join our team. Our company culture is built on the principles of family, excellence, integrity, passion, and empowerment, and we strive to create a positive and supportive work environment.

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