Claims Customer Service Representative

4 days ago


Tampa, Florida, United States USAA Full time

Why Choose USAA?

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We have an important mission: serving the members of the military community and their families. As a Claims Contact Center Representative, you will be the first point of contact for Auto First Notice of Loss (FNOL) claims. Your role is to create thorough loss reports, verify coverage, and set up appropriate services to proactively move claims forward to the furthest point in the process.

Your Responsibilities

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  • Create thorough loss reports
  • Verify coverage
  • Set up appropriate services
  • Deliver best-in-class customer service
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Requirements

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  • Able to provide exceptional customer service
  • Prioritize and multi-task in a fast-paced team environment
  • US military experience through military service or a military spouse/domestic partner
  • Bachelor's degree
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Compensation

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The estimated salary for this position is $65,000 - $85,000 per year, based on market data and experience.

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Benefits

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At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

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About USAA

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USAA is an equal opportunity and affirmative action employer. We give consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.



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