Claims Customer Service Representative

3 weeks ago


Tampa, Florida, United States USAA Full time
USAA Overview

At USAA, we have an important mission: serving the members of the military community and their families. Our values of honesty, integrity, loyalty, and service drive everything we do.

Compensation and Benefits

The salary range for this role is $43,750 - $44,750. Employees may be eligible for pay incentives based on overall corporate and individual performance. Our comprehensive benefits package includes medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Job Description

This Claims Contact Center representative role serves as the first point of contact for Auto First Notice of Loss (FNOL) claims. Key responsibilities include creating thorough loss reports, verifying coverage, setting up appropriate services to proactively move claims forward, and responding to status inquiries from various parties.

Key Responsibilities:
  • Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.
  • Create loss reports and verify coverage as appropriate and initiate the most effective method of damage assessment to assign for file handling.
  • Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
  • Apply strong time and call management skills in assisting members with insurance needs.
  • Support workload surges and catastrophe operations during designated catastrophic events.
Requirements

To succeed in this role, you should have a High School Diploma or GED, ability to provide exceptional customer service, prioritize and multi-task, and successfully complete a job-related assessment.

Preferred Qualifications

US military experience through military service or a military spouse/domestic partner and a Bachelor's degree are highly valued.



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