Tolling Service Representative

4 weeks ago


Tampa, Florida, United States ValorVIP Full time
Job Title: Tolling Service Representative

The ValorVIP team is seeking a talented and enthusiastic Tolling Service Representative to join our dynamic customer support team in Tampa. As a key member of our operations, you will play a crucial role in providing exceptional service to our clients across the country.

About the Role:

This is an entry-level, on-site position located at our Tampa office. The successful candidate will have excellent organizational, written, and oral communication skills, with the ability to type swiftly and accurately (20+ words per minute).

In this role, you will handle inbound and outbound calls, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries professionally. You will be responsible for ensuring first call resolution through effective problem-solving and call handling.

We are looking for a highly motivated and energetic individual who is dedicated to delivering exceptional customer experiences. If you have a passion for customer service and are eager to learn and grow with our team, we encourage you to apply.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information


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