Customer Service Representative

1 day ago


Tampa, Florida, United States Southern Glazer's Wine & Spirits Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Southern Glazer's Wine & Spirits. In this role, you will play a vital part in providing exceptional customer service and ensuring that our clients receive the highest level of support.

Responsibilities
  • Navigate customers through the self-service portal to submit orders efficiently.
  • Answer inquiries regarding customer accounts, resolving issues promptly and professionally.
  • Process supplier and sample withdrawals, electronic imaging, and research shortage and miss-shipped claims.
  • Enter orders, process pick-ups, and handle calls from the customer service queue.
  • Scan and index customer credit files into the imaging system, adding partners, dropping partners, and updating self-incorporated accounts.
  • Identify outdated, obsolete, and duplicate documents from customer files and make necessary corrections.
  • Research returned mail with incorrect addresses, communicate with sales force, customers, and A/R, and perform other related duties as assigned.
Requirements
  • High school diploma or equivalency plus 1 year of experience.
  • Knowledge of Generally Accepted Accounting Principles (GAAP) and federal regulatory guidelines.
  • Proficiency using Microsoft Excel spreadsheets, creating pivot tables, developing charts, and complex formulas.
Benefits

We offer a comprehensive benefits package, including:

  • Comprehensive medical and prescription drug coverage.
  • Dental and vision plans.
  • Tax-saving Flexible Spending Accounts.
  • Disability coverage.
  • Life insurance plans.
  • A 401(k) plan.
  • Tuition reimbursement.
  • A wellness program.
  • Parental leave.
  • Vacation accrual.
  • Paid sick leave.
About Us

Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and we're proud to be a multi-generational, family-owned company. Our careers focus on delivering a captivating and rewarding experience for our employees, and we're committed to helping them grow, succeed, and achieve their personal and professional goals.



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