Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Service Representative to join our team at Southern Glazer's Wine & Spirits. In this role, you will play a vital part in providing exceptional customer service and ensuring that our clients receive the highest level of support.
Responsibilities- Navigate customers through the self-service portal to submit orders efficiently.
- Answer inquiries regarding customer accounts, resolving issues promptly and professionally.
- Process supplier and sample withdrawals, electronic imaging, and research shortage and miss-shipped claims.
- Enter orders, process pick-ups, and handle calls from the customer service queue.
- Scan and index customer credit files into the imaging system, adding partners, dropping partners, and updating self-incorporated accounts.
- Identify outdated, obsolete, and duplicate documents from customer files and make necessary corrections.
- Research returned mail with incorrect addresses, communicate with sales force, customers, and A/R, and perform other related duties as assigned.
- High school diploma or equivalency plus 1 year of experience.
- Knowledge of Generally Accepted Accounting Principles (GAAP) and federal regulatory guidelines.
- Proficiency using Microsoft Excel spreadsheets, creating pivot tables, developing charts, and complex formulas.
We offer a comprehensive benefits package, including:
- Comprehensive medical and prescription drug coverage.
- Dental and vision plans.
- Tax-saving Flexible Spending Accounts.
- Disability coverage.
- Life insurance plans.
- A 401(k) plan.
- Tuition reimbursement.
- A wellness program.
- Parental leave.
- Vacation accrual.
- Paid sick leave.
Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and we're proud to be a multi-generational, family-owned company. Our careers focus on delivering a captivating and rewarding experience for our employees, and we're committed to helping them grow, succeed, and achieve their personal and professional goals.
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