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IT Support Specialist

2 months ago

Queens, New York, United States City of New York Full time
Job Title: IT Support Specialist

Join the City of New York team as an IT Support Specialist and play a critical role in ensuring the smooth operation of our IT systems.

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to provide technical support for our clients and executive administration. The ideal candidate will have 3-5 years of experience in providing technical support for large organizations, strong knowledge of basic computer functionality and Office365/OneDrive/MS Teams, as well as strong communication and customer service skills.

Key Responsibilities
  • Provide desktop and mobile device support for clients and executive administration
  • Work with Windows 10, Windows 11, and Windows servers
  • Perform software installation and support, hardware and software troubleshooting, and technology training for clients
  • Assist with complex troubleshooting and repair activities
  • Order and maintain inventory of spare parts and equipment
  • Review and monitor ticket queues for reporting to clients and operations management
  • Imaging PCs with the correct software for departments
  • Active Directory administration
  • Adhere to client corporate policies, procedures, and required training
  • Manage day-to-day activities associated with assigned tickets
  • Maintain an asset database and inventory of IT equipment
  • Issue escalation and resolution
  • Internal organizational communication and updates
  • Interaction with relevant project managers on new IT projects
  • Participate in and prioritize activities to minimize impact on business
  • Manage special projects as assigned
Qualifications

The ideal candidate will have a baccalaureate degree from an accredited college and two years of satisfactory full-time experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management. Alternatively, the candidate may have a four-year high school diploma or its educational equivalent and six years of satisfactory full-time information technology experience, with at least two years of experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.