IT Support Specialist

1 month ago


Queens, New York, United States City of New York Full time
Job Title: IT Support Specialist

City of New York is seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have 3-5 years of experience in providing technical support for large organizations, strong knowledge of basic computer functionality and Office365/OneDrive/MS Teams, as well as strong communication and customer service skills.

Key Responsibilities:
  • Provide desktop and mobile device support for the bureau's clients and executive administration
  • Work with Windows 10, Windows 11, and Windows servers, as well as perform software installation and support, hardware and software troubleshooting, and technology training for clients
  • Assist with complex troubleshooting and repair activities, ordering and maintaining inventory of spare parts and equipment, and reviewing and monitoring ticket queues for reporting to clients and operations management
  • Imaging PCs with the correct software for departments, active directory administration, adhering to client corporate policies, procedures and required training, and managing day to day activities associated with assigned tickets
  • Maintaining an asset database and inventory of IT equipment, issue escalation and resolution, internal organizational communication and updates, interaction with relevant project managers on new IT projects, and participating in and prioritizing activities to minimize impact on business
Qualifications:
  • Professional/vendor certification(s) in local area network administration that is required for the position to be filled
  • A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
  • A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
  • A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master's degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.



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