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Senior Customs Brokerage Specialist

2 months ago

Queens, New York, United States FedEx Logistics Full time
Job Summary

We are seeking a highly skilled Senior Customs Brokerage Specialist to join our team at FedEx Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring timely release and movement of freight, and maintaining relationships with correspondent brokers and service providers.

Key Responsibilities
  • Provide impeccable customer service and resolve problems that could delay the timely release or movement of freight
  • Prepare, analyze, and submit documentation to ensure compliance with all applicable laws and regulations
  • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure excellent customer service
  • Resolve banking and letter of credit problems, and advise customers on payment terms
  • Obtain payment on delinquent accounts and complete accounting adjustment forms for review
  • Resolve billing issues, coordinate post-entry activity on customer's behalf, and complete accurate data input or corrections into computer files
  • Perform route cause analysis as directed by the Account Administrator, and coordinate post-entry activities on the customer's behalf
  • Manage the entry verification process, access clients' systems as necessary, and correspond with business partners in various mediums
  • Produce operational trend reports, keep business partners apprised of the exception process, and pre-alerts - receive and respond as needed per customer SOP
  • Maintain general knowledge of FedEx products and services, interact with customers, internal staff/departments, and management of all levels, and support Account Administrators with account management activities
  • Perform entry reconciliation as needed, develop and maintain a strong relationship with customer's front-line personnel, and access clients' systems as necessary
  • Produce operational trend reports, sort and assign department workload if required, facilitate entry processing, and pre-arrival and post-arrival exception resolution
Requirements
  • HS Diploma or GED required
  • 24 months of brokerage or transportation experience and/or customer service experience required
  • MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
  • Excellent communication skills, verbal and written, organizational skills, inter-personal skills, problem-solving skills, and ability to work independently with minimum supervision
  • Proficient in HTS classification and familiar with the harmonized tariff system, strong knowledge of U.S. Customs regulations and other federal regulations and requirements with respect to specific area of expertise
Preferred Qualifications
  • Strong knowledge of U.S. Customs regulations and other federal regulations and requirements with respect to specific area of expertise
  • Organized with exceptional attention to details and time management
Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law.

An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.

Pay: Pay Range $16.86 to $32.04 (Average starting pay between $18- $24 based on qualifications)