Strategic Process Improvement Specialist

2 months ago


Colorado Springs, Colorado, United States USAA Full time
About USAA

USAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to provide exceptional financial security and support to those who have served our nation.

We are guided by our core values of honesty, integrity, loyalty, and service. These values are at the heart of everything we do, from how we treat our members to how we treat each other.

The Opportunity

We are seeking a highly skilled Senior Business Process Consultant to join our team. As a key member of our organization, you will play a critical role in driving business process improvements and strategic initiatives that align with our company's goals.

This is a challenging and rewarding opportunity for a seasoned professional with a passion for process improvement and a strong understanding of financial services. You will work closely with cross-functional teams to identify areas for improvement, develop and implement process solutions, and drive business results.

Key Responsibilities
  • Develop and implement business process improvements that drive efficiency, effectiveness, and customer satisfaction.

  • Collaborate with stakeholders to identify business needs and develop solutions that meet those needs.

  • Lead process improvement initiatives and projects, ensuring timely and successful delivery.

  • Develop and maintain process documentation, including process maps, procedures, and training materials.

  • Provide training and support to employees on new processes and procedures.

  • Monitor and report on process performance metrics, identifying areas for improvement and recommending solutions.

  • Stay up-to-date with industry trends and best practices in business process improvement.

Requirements
  • Bachelor's degree in a related field, such as business administration, operations management, or a related field.

  • 6+ years of experience in business process improvement, process design, or program/project management.

  • Advanced knowledge of financial services and banking products.

  • Experience with process improvement methodologies, such as Lean, Six Sigma, or Agile.

  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform process improvements.

  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

  • Ability to work in a fast-paced environment and prioritize multiple projects and tasks.

What We Offer

USAA offers a competitive salary range of $99,160 - $178,480, based on experience and market data. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), pension, life insurance, and paid time off.

Our employees enjoy a flexible work environment, with opportunities for professional growth and development. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported.



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