Guest Services Manager

2 weeks ago


Moab, Utah, United States Under Canvas Inc. Full time
Position Overview

As a Guest Services Manager at Under Canvas Inc., you will oversee the daily operations of the Front Desk while leading the Camp Concierges and Night Audit teams. Your primary focus will be to create a welcoming atmosphere for guests from their arrival until their departure.

Objective
Your mission is to ensure that guests have all they need to unwind and enjoy their time in nature with family and friends.

Guest Profile
We cater to a wide array of visitors, including families, groups, and individuals of varying ages and outdoor experience levels.

Position Type
This is a seasonal, hourly role that includes team member housing for the duration of employment.

Core Competencies
• Effective Communication
• Adaptability
• Decision-Making
• Initiative

Key Responsibilities
• Maintain composure and resourcefulness in unpredictable situations, such as adverse weather or diverse guest needs.
• Provide clear, accurate, and timely communication to guests and team members.
• Acquire and share knowledge about local culture, activities, and adventures.
• Anticipate workflow and delegate tasks appropriately.
• Resolve guest recovery situations independently when management is unavailable.
• Streamline processes to enhance efficiency and resource utilization.
• Create a warm and inviting atmosphere for guests through exceptional customer service.
• Greet and check in guests, assisting them with transportation to their accommodations and providing tours of the camp facilities.
• Listen to guest feedback and respond promptly to their needs throughout their stay.
• Participate in regular meetings to keep the team informed about on-site and off-site activities, events, and special arrivals.
• Manage accounting tasks, including reconciling ledgers, processing payments, and preparing billing statements.
• Collaborate with management on hiring, training, scheduling, and coaching team members.
• Assign accommodations based on inventory and guest requests.
• Lead sustainability initiatives within the front desk team.
• Work closely with housekeeping to manage lost and found items.

Team Dynamics
Fostering strong relationships among team members is essential to creating a welcoming and enjoyable work environment.

Additional Responsibilities
Other duties may be assigned as needed.

Preferred Qualifications
• High School Diploma or GED
• Minimum of 1 year of supervisory experience
• Familiarity with POS and reservation systems
• Ability to lead and influence others
• Solutions-oriented mindset
• Strong customer service and leadership skills
• Attention to detail
• Excellent communication skills; friendly and engaging demeanor

Physical Requirements
• Ability to lift up to 30 lbs independently; assistance required for heavier items.
• Capability to work outdoors for extended periods, including in extreme weather conditions.
• Ability to stand and move for long durations.
• Navigate uneven natural surfaces safely.

Compensation and Benefits
Under Canvas Inc. is committed to providing a comprehensive benefits package that meets the needs of our team members, including:
• Health Insurance
• Discounted stays for family and friends
• Discounts at partner lodges and outdoor brands
• Gym membership discounts
• Lifestyle partner brand discounts

Under Canvas Inc. is an Equal Employment Opportunity Employer, committed to a diverse and inclusive workplace. This job description may be subject to change at the discretion of Under Canvas Inc.



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